Information technology

Information technology
Resume examples

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Information technology
Information technology
Resume examples

152Information technology resume examples found

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Software engineer

Software engineer

Senior

Delivered architecture to support and secure IT environment applications and leverages enterprise-wide information systems to reengineer IT infrastructure into efficient alignment with core business strategies. Implemented the migration of mission-critical applications into cloud solutions and served as product/project manager for Help and Support, Self-Install, and Virtual Chat applications. Captured architectural requirements and provided enterprise management expertise to synchronize business goals with technology solutions to drive competitive advantage and bottom-line gains.

  • Implemented Agile process utilizing scrum framework to deliver business value, which emphasizes accountability and teamwork; initiated TOGAF framework at the company for documentation and archiving artifacts.
  • Build application architecture for the company’s Digital Life’s Help and Support; increased efficiency and reconciled $2M through strategic reduction of call volume.
  • Designed scalable, cost-effective technology information and user experience architecture for Digital Life Application 2.0. Integrated Video Doorbell, Amazon’s Alexa, and Google Voice supporting 400K customers.
  • Facilitated the establishment of a new business unit; reduced enterprise risk by executing information security initiatives including an application proof of concept.
  • Saved $70K per month by designing and developing a conversion tool; transformed customers' SMS messages into push messages.

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Software engineer

Entry level

Tested automated computer system suites to ensure the quality of products and user experiences. Modified and enhanced existing applications according to client specifications and supervisor directions. Followed and prepared detailed specifications to model, configure and implement programs.

  • Performed a variety of maintenance and integration activities for existing software applications and systems.
  • Applied strong analytical skills to identify the root causes of any technical issues to help determine the best course for corrective action.
  • Tasked with identifying, researching, and reporting new technologies before implementation of known options.
  • Formulated and communicated ideas and plans to the project coordinator and then made approved recommendations to customers.
  • Developed diagrams, flowcharts, and models to demonstrate the type of code that is necessary for developers and programmers to use.

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Data analyst

Data engineer

Experienced

Wrote the most complex ETL (Extract / Transform / Load) processes, designs database systems, and developed tools for real-time and offline analytic processing. Troubleshoot software and processes for data consistency and integrity. Led the integration of highly complex and large-scale data from a variety of sources for business partners to generate insight and make decisions.

  • Translated business specifications into design specifications and code.
  • Established analytical rigor and methods for writing complex programs, ad hoc queries, and reports; ensured all code is structured and documented and is easy to maintain and reuse.
  • Partnered with internal clients and leaders to gain an expert understanding of highly strategic, high-risk business functions and informational needs.
  • Worked closely with technical and data analytics experts across the business to implement data solutions.
  • Acted as the highest point of escalation for data analysis and served as a technical consultant for the client.
  • Created an analytics-driven environment by gathering requirements, assessing gaps, and building roadmaps and architectures.
  • Educated and developed junior data engineers on the team while applying quality control to their work and increasing their knowledge in specialized Data Engineering techniques and processes.
  • Tested and implemented highly complex new software releases through regression testing. Identified issues and engaged with vendors to resolve and elevate software into production.
  • Turned raw data into usable data pipelines and built data tools and products for effort automation and easy data accessibility.
  • Diagnosed the existing architecture, data maturity, and identify gaps.
  • Built data assets that enhance the quality of overall data structures by implementing the data science program.
  • Identified gaps and implement solutions for data security, quality, and automation of processes.

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Data analyst

Entry level

Assess key parameters using SQL and Python to drive product development with insightful analysis and collaboration. Maintain dashboards and data warehouses to quickly deliver information. Evaluate existing practices for efficacy and accuracy.

  • Optimize existing Tableau SQL queries to process data for new product launches.
  • Increase product sales 12% via market and exploratory analyses.
  • Improve SPSS syntax execution by debugging outdated code and writing Python scripts to automate processes for integration with other applications.

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Computer science

Data scientist

Experienced

Developed queries and performed extensive programming to access, transform, and prepare data for statistical modeling. Structured and translated requirements into an analytic approach.

  • Conducted deep-dive diagnostic, predictive, and prescriptive analytics to support data-driven business decision-making.
  • Identified and diagnosed data inconsistencies and errors, documented data assumptions, and forages to fill data gaps.
  • Engaged with internal stakeholders to understand and probe business processes to develop hypotheses.
  • Guided test design, research design, and model validation.
  • Served as the analytics expert and statistical consultant to cross-functional teams for large strategic initiatives and contributed to the growth of the company’s analytic community.
  • Delivered insight presentations and action recommendations.
  • Communicated complex analytical findings and implications to business.

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Computer scientist

Senior

Led 10-person team devising ingenious solutions to complex problems such as big data, business intelligence, and data analytics. Created partnerships with Cloudera, Datastax, and Ne04J.

  • Patented three breakthrough methodologies that generated $7 million annually.
  • Data Partitioning and Indexing (DPI): speeds up calculation and simplifies range-interval queries for data analytics.
  • Compressed Data Warehouse (CDW): slashed server space, boosted efficiency, and accelerated querying.
  • Automated Online Advertising System (OAS): applied game theory to calculate payments to inventory partners.
  • Provided consulting services to C-Level executives for big data strategy, platform selection, reference architecture, ROI modeling, an enterprise data hub, real-time analytics, visualization, and migration to the cloud. Built a development team with combined subject-matter expertise in architecture and optimization for three areas of programmatic advertising:
  • Advanced the state-of-the-art patented methodologies and algorithms —for automatic buying and selling of online ad impressions via real-time auctions that occur as fast as a webpage can load.
  • Re-architected DMP and DSP platforms for a major ad-tech firm — converted to a real-time, in-memory platform.
  • Built prescriptive architecture to run large production clusters for spot-market AWS instances.
  • Architected cloud Infrastructure and massive data migration —from an on-premise data center to the public cloud— for the Washington Healthcare System.

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Web development

Web developer

Entry level

Oversaw project success and adherence to client specifications as go-to creative asset on 3-member development team. Fixed bugs and implemented application enhancements to improve user experiences, web functionality, and loading speed. Used ASP.NET, JavaScript, content management system, and other technologies and standards.

  • Led interactive website design project that generated 30% more user clicks, boosting sales 10%.
  • Reduced issue resolution ticket submissions 20% by training staff and end users on new functions and features at time of deployment.
  • Minimized downtime 15% by defining a streamlined approach to design and testing procedures.

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Front-end developer

Entry level

Maintained company website including page optimization, graphic design, and content curation across 20+ web pages. Partnered with User Experience (UX) Manager and development team to coordinate updates.

  • Coded various dynamic templates for use across landing, products, contact, and company bio pages.
  • Coordinated with business leaders and stakeholders to define site requirements.
  • Completed programming tasks within test environment and utilizes GitHub repositories to collaborate with colleagues.
  • Maintained site revision and optimization according to site maintenance needs, user activity research, and SEO strategies.

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IT manager

IT project manager

Experienced

Implemented Agile processes for Fortune 500 Clients. Oversaw day-to-day support of large, complex, product development projects and collaborates with cross-functional teams to manage resource allocations, develop program metrics, perform budget oversight, determine the scope, and provide delivery status to the executive team.

  • Contributed to the company’s market value of $1M through product innovation, effective project management, and grooming staff to become industry leaders in customer loyalty and performance.
  • Provided technical direction and leadership to teams by continually guiding, coaching, and mentoring.
  • Successfully presented effective routine Sprint review(demo) to business stakeholders.
  • Maximized company profitability by 300% in 3 years by introducing best-practice programs and high-impact operating procedures to promote sustainable development for all projects companywide.
  • Streamlined Account Receivable Operations; optimized the accounting and commerce platform by reducing the billing error rate and increased the recovery rate.
  • Launched a consistent, scalable customer contract tracking program; implemented process across 1,836 branches which significantly increased accountability and reduced time (a single report which took an internal contracts team 4 weeks now takes 30 minutes).
  • Served as point of contact for customers from design requirements, development, testing, implementation, post-go-live support, and long-term retention of customers.

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Scrum master

Senior

Developed agile principles and scrum communication techniques in day-to-day activities related to product development. Partnered with customers, internal and external stakeholders, and all the departments (including sales and operations) articulating agile backlog priorities. Fostered team participation by implementing feedback methods and successfully created innovative workflows, which significantly reduced the accountability of team leaders.

  • Built Agile-Water fall Hybrid (Agifall) by combining waterfall and Agile Processes into one approach; resulted in increased speed, decreased cost, and improved quality.
  • Translates epics, acceptance criteria, and requirements into user stories to be completed within a sprint, further develop sprints and test to identify bugs, issues, and defects at an early stage.
  • Held daily scrum meetings and ideation sessions. Kept stakeholders apprised of project statuses and collaborated with leaders across business units to align initiatives.
  • Supervised 5 UX designers for web applications and streamlined elevator and escalator monitoring.

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System administrator

System administrator

Senior

Directed IT projects and technical activities across multiple project sites in support of a multibillion-dollar homeland security program. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.

  • Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software. Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.
  • Managed the design and implementation of 10+ data centers, applying technical expertise in Microsoft infrastructures and database/security application servers in high availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers (UCS), and VMware.
  • Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast routing, QoS, and Fortinet firewalls.
  • Led high-performing technical team of Field Engineers, Security Engineers, and Systems Integration Specialists.
  • Developed and implement standard operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide.
  • Guided the design and implementation of antivirus solutions and system/network monitoring. Establish disaster recovery plans (DRP) based on HP Data Protector Software, Tape Libraries, and SAN hardware.
  • Provided senior-level technical consultations and support to Field Engineering and System Integration & Testing Departments on all IT and networking issues.
  • Reviewed network layouts, resolve equipment redundancies, and improve network reliability and flexibility.

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System administrator

Experienced

Provided technical support for the infrastructure hosted in the on-premises data center and the AWS Cloud. Oversaw daily system monitoring, integrity, hardware, network and server installations, configuration, systems and key processes, performance, testing.

  • Administered, configured, and tested application servers for business and network operations.
  • Implemented end-user and application security and monitored storage capacities and performance for application servers.
  • Automated reoccurring tasks using PowerShell scripting and Puppet modules.
  • Collaborated with Senior Leadership and multiple departments delivering on major national Firm Information Technologies initiatives.
  • Managed AWS Cloud services such as EC2, S3, ALB/NLB, CloudWatch, and IAM policies.
  • Served as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations.
  • Participated in the on-call rotation providing 24x7 support.
  • Recommended new potential technology solutions based on research and analysis.
  • Designed and implemented infrastructure solutions to meet business and technical objectives on-prem, and in the AWS Cloud.
  • Analyzed and resolved technology and end-user incidents during standard business hours or on-call rotations.
  • Maintained standard application and operations procedure documentation; ensured compliance with Software Testing Life-Cycle standard operating procedures and policies.
  • Maintained accurate software and hardware inventory and managed the copyright and licensing requirements.

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IT professional

QA tester

Experienced

Interfaced with day-to-day operations of the Project Management Organization and Development teams. Planned and executed usability study for an external website. Interviewed study participants and documented results. Tested Web Site by providing highly experienced insight. Recorded all defects. Documented and Presented Study Results.

  • Developed and executed test plans based on business requirements. Wrote integration, regression, and automated test cases.
  • Maintained and executed regression test suites. Ran Beta testing and defect management. Prepared test cases for automation. Technical environment: C#.
  • Successfully collaborated with the Agile team on new development testing during the design phase.
  • Analyzed functional requirement documents to create a detailed suite of test plans, test cases, and scripts.
  • Provided recommendations on areas for test case automation; executed test cases and analyzed results.
  • Led QA effort during deployments including coordination of cross-functional resources.
  • Identified, recorded, documented, and tracked code bugs as they arise and perform regression testing.
  • Participated in daily SCRUM meetings to report the defect and test execution status to the Senior Leadership Team.
  • Communicated effectively within the team on challenges and escalations.

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Computer engineer

Experienced

Designed, developed, and tested computer hardware, including computer systems, circuit boards, computer chips, keyboards, routers, and printers. Supervised the manufacturing, production, and installation of the parts. Identified and isolated defects. Built, tested, and modified product prototypes.

  • Oversaw the design and production of computer hardware equipment. Tested and re-tested parts to ensure they work properly.
  • Designed and test circuits and other electronic components.
  • Integrated components into the final design.
  • Evaluated the effectiveness of the design and made changes if required.
  • Estimated cost, reliability, and safety factors.
  • Managed technicians and engineers during the development phase.
  • Analyzed information and recommend appropriate hardware to users.
  • Designed support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.
  • Specified power supply requirements and configuration. Retrieved data for analysis of system capabilities.

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Cyber security

Cyber security analyst

Experienced

Managed a $10M budget to operate and defend 3 unique networks for client engagement in accordance with SOW, exceeding KPIs. Supported 1K users; overseeing 10 direct reports including 4 division managers executing vulnerability management, cyber protection, incident response, and cyber forensics analysis as well as protection management, cyber intelligence, and reporting. Rebuild client trust and course‐corrected program after winning mismanaged contract.

  • Developed key relationships, assess client needs, identify pain points, and replaced incorrectly utilized technology in existing inventory, and built a high‐performing team to earn a client for program turnaround.
  • Spearheaded development of advanced cyber forensics capability, pinpointing appropriate technology, and integrating technology into the enclave, resulting in a profound surge of in‐house detection of cyber incidents across national field sites and a secure evidence chain of custody.
  • Provided end-to-end leadership from discovery to problem resolution for cross‐functional problems related to vulnerability management, data management, cybersecurity, application management, customer service, hardware/software.
  • Presented actionable insights related to human cyber risk measures to an audience of security professionals.

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Information security analyst

Experienced

Developed technology roadmaps for security tools in alignment with the company’s business objectives while partnering with the executive team and cross-functional global teams. Functioned as a key strategic member of the Security Steering Committee and Security Governance team. Supervised 7 direct reports. Managed up to $30M in project budgets and $5M in IT P&L.

  • Accountable for implementing strategy, planning, and delivery of the IAM, and Crypto capabilities.
  • Oversaw multiple areas and personnel including a team of Sr Managers, Architects, Engineers, and PMs to deliver business IAM capabilities to key retail areas including POS, Order Management, and corporate systems for over 12K users.
  • Implemented an extensive and complex encryption solution to protect transactions on POS systems.
  • Architected a world-class onshore and offshore team to support a fast pace and dynamic Security Engineering and Operations environment.
  • Deployed Office 365 Exchange online to 170,000 users along with the development of architecture, authentication, and provisioning controls.
  • Led a significant point-to-point encryption solution.
  • Managed overall contract renewals for the company (EAS, Premier & Office 365) and versed in MS UR and licensing.

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IT support

IT help desk technician

Experienced

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

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Desktop support technician

Experienced

Oversee information system needs, evaluates end-user requirements for complex information system management. Build credibility, establish rapport, and effectively communicates with stakeholders and senior leadership. Serves as a technical expert for escalated service issues and ITSM tools. Provides dedicated IT support to C-level executives at the university.

  • Managed entire spectrum of technical network support to Finance and Administration’s ABC Local Area Network(LAN) including President’s Office, General Counsel, Board of Supervisors, and University Administration Building.
  • Performed data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.
  • Protected network through DNS filtering to reduce the chances of virus and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.
  • Examine antivirus status, shared storage space, and network activity, adjusting network equipment and settings to improve system performance.
  • Led implementations, installation, upgrades, migrations, migrations, maintenance, support, and optimization of all devices and communication links.
  • Created paper-based and digital operating instructions, manuals, troubleshooting instructions, feedback reports, and “frequently asked questions” (FAQs) to help technical support staff and end-users.

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All job titles Computer engineer Computer scientist Computer technician Cyber security analyst Data analyst Data engineer Data scientist Database developer Desktop support technician Front-end developer Information security analyst IT analyst IT business analyst IT director IT help desk technician IT manager IT project manager IT specialist IT support specialist IT technician Java developer Machine learning specialist Network administrator Network engineer Network security engineer Programmer QA tester Scrum master Software developer Software engineer SQL developer System administrator System analyst Web designer Web developer

Objectives and summaries

Summary examples

Software engineer

Business-focused and technology-driven Information Architect with 15+ years of demonstrated experience in leveraging Agile/Lean processes and enterprise management standards for a comprehensive integrated lifecycle, aligning IT solutions with critical business processes. Highly knowledgeable in operating systems, development environments, frontend and backend programming languages, and data architecture. Builds high-performance, cross-functional teams to streamline IT designs. Collaboration-centric leader with targeted experience in process improvement.

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Data analyst

Motivated and analytical professional with experience in evaluating dashboards and developing KPI reports. Certified Excel Specialist proficient in SQL, Python, and Tableau. Additional growing fluency in artificial intelligence and product life cycle analytics. Focused collaborator dedicated to interdisciplinary communication.

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Computer science

Passionate Computer Scientist adept at creating innovative techniques, and making them robust and scalable. Delivers cutting-edge technologies by collaborating with technical research scientists and machine learning engineers. Highly skilled in explaining and presenting analyses and machine learning concepts to a broad technical audience. Translates ideas into solutions for some of the most challenging technical problems in the next generation of company products.

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Web development

Detail-oriented, analytical, and self-driven programmer with extensive experience building user-facing applications. Efficient and knowledgeable coder with skills in HTML, CSS, PHP, and JavaScript programming languages. Coordinated and collaborative team player with attention to detail, graphic design skills, and ability to contribute to code base improvement initiatives and UX improvement projects.

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IT manager

Proficient and detail-oriented senior scrum master with Master of Science and Bachelor of Science degrees in Computer Science, Certified Scrum Master (CMS) certification, and 10+ years’ management experience. Collaborative and client-focused project manager with proven track record leading Agile scrum teams and championing Agile frameworks to meet project development and delivery timelines. Established mentor with coaching and talent development skills.

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System administrator

Creative and dedicated System Administrator with 5 years of experience in delivering innovative and effective solutions across defense, space, civilian, and intelligence markets. Hands-on expertise in monitoring network devices, services, and servers. Demonstrated experience with Cisco and Juniper networking equipment focused on maintenance and upgrades. Creates and maintains detailed network documentation by participating in group collaboration and project planning, and effectively communicating issues and resolutions to all levels within the organization.

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IT professional

Detail-oriented and self-motivated programmer with excellent problem-solving skills and technical mindset. Collaborative and receptive team player with working knowledge of front-end programming languages and ability to partner with technology clients to support software engineering initiatives including application development and debugging tasks. Adaptive and flexible self-learner with up-to-date awareness of technology industry trends.

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Cyber security

Business-focused and technology-driven Senior System Analyst offering 15 years of experience in transforming technology to position growing firms for dramatic results. Designs business-focused IT strategies to maximize today's opportunities while preparing for the future. Expertise in IT governance, project management, case management, and asset management systems. Successful in delivering high-quality, dependable BI solutions that enhance customer satisfaction, accelerate growth and ROI.

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IT support

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

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Objective examples

Software engineer

Software Engineer with 5+ years of experience and a proven track record of making significant, specific, and self-direction contributions to challenging and complex UX projects. Seeking a position to apply exceptional problem-solving and collaborative skills as part of a team.

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Data analyst

Actively seeking a position with a tech startup to connect multiple databases utilizing SQL and Excel for small and quick analytics. Strong ability to discover and synthesize information and communicate findings clearly and concisely in support of business initiatives.

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Computer science

Computer science student with 2 years of internship experience seeking a position with a firm to apply educational experience in programming language theory, computational complexity theory, and computer graphics. Willing to learn through practical, hands-on projects under expert guidance.

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Web development

Detail-oriented and ambitious front end web developer eager to leverage Bachelor of Science degree in Computer Science and recent experience participating in various coding programs towards supporting business web development needs.

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IT manager

Organized, detail-oriented, and ambitious scrum master eager to leverage team leadership skills and certified scrum master certification (CMS) to drive process improvement sprints and champion Agile methodologies to improve interdepartmental efficiency for an established and innovative business.

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System administrator

Self-motivated professional with 8 years of experience in supporting critical internal infrastructure and applications focusing on firewalls, including network configuration, security policies, and firmware/software updates. Expertise in analysis, design, testing, troubleshooting of complex network systems and applications. Looking for a Senior System Administrator role in a dynamic team.

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IT professional

Dedicated and goal-oriented professional with extensive technical skills and eager to apply program management experience towards supporting a reputable company’s goals within the tech industry. Seeking an opportunity to work and grow as a computer engineer.

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Cyber security

Highly skilled and dedicated System Analyst bringing 5 years of professional experience seeking a job opportunity that offers growth opportunities to apply leadership, communication, and problem-solving skills combined with in-depth knowledge of analyzing and testing various business systems.

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IT support

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

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