Information technology
Resume examples

Designed, developed, tested, and maintained scalable and stable applications and custom-built technology solutions. Identify a specific legacy system set of business capabilities and create a prototype application to operate in a cloud environment. Collaborate with technology peers on design/development/support phases of projects and through the implementation and production support phases.

• Supported projects from conception to delivery using the Pega platform while ensuring the implementation is consistent with design decisions, standards, and best practices.
• Created reusable component architecture and reusable software code across the enterprise to provide a best-in-class customer experience.
• Conducted full life-cycle software development in multiple software environments.
• Translated complex business requirements into functional technical requirements and performing solutions by using Pega technology to improve usability, performance, and data quality.
• Worked with Agile team on interpretation epics, acceptance criteria, and requirements into user stories to be completed within a sprint, further develop sprints and test to identify bugs, issues, and defects at an early stage.
• Conducted root cause analysis and complex performance tuning.

Wrote the most complex ETL (Extract / Transform / Load) processes, designs database systems, and developed tools for real-time and offline analytic processing. Troubleshoot software and processes for data consistency and integrity. Led the integration of highly complex and large-scale data from a variety of sources for business partners to generate insight and make decisions.

• Translated business specifications into design specifications and code.
• Established analytical rigor and methods for writing complex programs, ad hoc queries, and reports; ensured all code is structured and documented and is easy to maintain and reuse.
• Partnered with internal clients and leaders to gain an expert understanding of highly strategic, high-risk business functions and informational needs.
• Worked closely with technical and data analytics experts across the business to implement data solutions.
• Acted as the highest point of escalation for data analysis and served as a technical consultant for the client.
• Created an analytics-driven environment by gathering requirements, assessing gaps, and building roadmaps and architectures.
• Educated and developed junior data engineers on the team while applying quality control to their work and increasing their knowledge in specialized Data Engineering techniques and processes.
• Tested and implemented highly complex new software releases through regression testing. Identified issues and engaged with vendors to resolve and elevate software into production.
• Turned raw data into usable data pipelines and built data tools and products for effort automation and easy data accessibility.
• Diagnosed the existing architecture, data maturity, and identify gaps.
• Built data assets that enhance the quality of overall data structures by implementing the data science program.
• Identified gaps and implement solutions for data security, quality, and automation of processes.

Led 10-person team devising ingenious solutions to complex problems such as big data, business intelligence, and data analytics. Created partnerships with Cloudera, Datastax, and Ne04J.

• Patented three breakthrough methodologies that generated $7 million annually.
• Data Partitioning and Indexing (DPI): speeds up calculation and simplifies range-interval queries for data analytics.
• Compressed Data Warehouse (CDW): slashed server space, boosted efficiency, and accelerated querying.
• Automated Online Advertising System (OAS): applied game theory to calculate payments to inventory partners.
• Provided consulting services to C-Level executives for big data strategy, platform selection, reference architecture, ROI modeling, an enterprise data hub, real-time analytics, visualization, and migration to the cloud. Built a development team with combined subject-matter expertise in architecture and optimization for three areas of programmatic advertising:
• Advanced the state-of-the-art patented methodologies and algorithms —for automatic buying and selling of online ad impressions via real-time auctions that occur as fast as a webpage can load.
• Re-architected DMP and DSP platforms for a major ad-tech firm — converted to a real-time, in-memory platform.
• Built prescriptive architecture to run large production clusters for spot-market AWS instances.
• Architected cloud Infrastructure and massive data migration —from an on-premise data center to the public cloud— for the Washington Healthcare System.

Maintained cross-program and cross-stage similarity, responsible for visual plan and code creation support of the main web-based interface for work area and smartphones.

• Designed layouts for a variety of promotional items, including email campaigns, check inserts, posters, check inserts, and menu designs, and provided poster mounting services when necessary.
• Created UI/collaboration plan and created front-end advancement for a versatile web form, portable tagging utilizing jQuery portable structure.
• Assembled RSS XML item channel for an eCommerce site.
• Created website page mockups, adhering to specific guidelines and headings given in User Interface wire-outline documentation.

Developed agile principles and scrum communication techniques in day-to-day activities related to product development. Partnered with customers, internal and external stakeholders, and all the departments (including sales and operations) articulating agile backlog priorities. Fostered team participation by implementing feedback methods and successfully created innovative workflows, which significantly reduced the accountability of team leaders.

• Built Agile-Water fall Hybrid (Agifall) by combining waterfall and Agile Processes into one approach; resulted in increased speed, decreased cost, and improved quality.
• Translates epics, acceptance criteria, and requirements into user stories to be completed within a sprint, further develop sprints and test to identify bugs, issues, and defects at an early stage.
• Held daily scrum meetings and ideation sessions. Kept stakeholders apprised of project statuses and collaborated with leaders across business units to align initiatives.
• Supervised 5 UX designers for web applications and streamlined elevator and escalator monitoring.

Directed IT projects and technical activities across multiple project sites in support of a multibillion-dollar homeland security program. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.

• Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software. Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.
• Managed the design and implementation of 10+ data centers, applying technical expertise in Microsoft infrastructures and database/security application servers in high availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers (UCS), and VMware.
• Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast routing, QoS, and Fortinet firewalls.
• Led high-performing technical team of Field Engineers, Security Engineers, and Systems Integration Specialists.
• Developed and implement standard operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide.
• Guided the design and implementation of antivirus solutions and system/network monitoring. Establish disaster recovery plans (DRP) based on HP Data Protector Software, Tape Libraries, and SAN hardware.
• Provided senior-level technical consultations and support to Field Engineering and System Integration & Testing Departments on all IT and networking issues.
• Reviewed network layouts, resolve equipment redundancies, and improve network reliability and flexibility.

Interfaced with day-to-day operations of the Project Management Organization and Development teams. Planned and executed usability study for an external website. Interviewed study participants and documented results. Tested Web Site by providing highly experienced insight. Recorded all defects. Documented and Presented Study Results.

• Developed and executed test plans based on business requirements. Wrote integration, regression, and automated test cases.
• Maintained and executed regression test suites. Ran Beta testing and defect management. Prepared test cases for automation. Technical environment: C#.
• Successfully collaborated with the Agile team on new development testing during the design phase.
• Analyzed functional requirement documents to create a detailed suite of test plans, test cases, and scripts.
• Provided recommendations on areas for test case automation; executed test cases and analyzed results.
• Led QA effort during deployments including coordination of cross-functional resources.
• Identified, recorded, documented, and tracked code bugs as they arise and perform regression testing.
• Participated in daily SCRUM meetings to report the defect and test execution status to the Senior Leadership Team.
• Communicated effectively within the team on challenges and escalations.

Managed a $10M budget to operate and defend 3 unique networks for client engagement in accordance with SOW, exceeding KPIs. Supported 1K users; overseeing 10 direct reports including 4 division managers executing vulnerability management, cyber protection, incident response, and cyber forensics analysis as well as protection management, cyber intelligence, and reporting. Rebuild client trust and course‐corrected program after winning mismanaged contract.

• Developed key relationships, assess client needs, identify pain points, and replaced incorrectly utilized technology in existing inventory, and built a high‐performing team to earn a client for program turnaround.
• Spearheaded development of advanced cyber forensics capability, pinpointing appropriate technology, and integrating technology into the enclave, resulting in a profound surge of in‐house detection of cyber incidents across national field sites and a secure evidence chain of custody.
• Provided end-to-end leadership from discovery to problem resolution for cross‐functional problems related to vulnerability management, data management, cybersecurity, application management, customer service, hardware/software.
• Presented actionable insights related to human cyber risk measures to an audience of security professionals.

Oversee information system needs, evaluates end-user requirements for complex information system management. Build credibility, establish rapport, and effectively communicates with stakeholders and senior leadership. Serves as a technical expert for escalated service issues and ITSM tools. Provides dedicated IT support to C-level executives at the university.

• Managed entire spectrum of technical network support to Finance and Administration’s ABC Local Area Network(LAN) including President’s Office, General Counsel, Board of Supervisors, and University Administration Building.
• Performed data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.
• Protected network through DNS filtering to reduce the chances of virus and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.
• Examine antivirus status, shared storage space, and network activity, adjusting network equipment and settings to improve system performance.
• Led implementations, installation, upgrades, migrations, migrations, maintenance, support, and optimization of all devices and communication links.
• Created paper-based and digital operating instructions, manuals, troubleshooting instructions, feedback reports, and “frequently asked questions” (FAQs) to help technical support staff and end-users.