IT technician
Resume examples

Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.

• Identified project issues and recommended corrective action regarding software/hardware enhancements to lead IT Technician for approval.
• Monitored and responded quickly to incoming IT requests through various channels and followed up with clients to ensure issues were resolved.
• Administered IT systems and enforced adherence to governance processes and policies and escalated issues to the higher tiers.
• Sourced third-party vendors for software/hardware solutions when internal resources were unavailable or lower-cost options were available.
• Researched IT assets and accessories to keep inventory adequately stocked, planned and purchased hardware and software licenses, and ensured timely delivery to end-users.

Performed installation, maintenance, troubleshooting, database configurations, and monitored network security for SQL database and XOS Digital systems as per documented procedures and protocols.

• Maintained the technical support website and user authentication databases; created and posted knowledge-based articles on the support website and managed user access for software updates and SQL reporting tools.
• Identified and recommended updates to the knowledge-based systems and maintenance packages.
• Produced and edited Oklahoma College Football games.
• Monitored daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed to improve system performance.
• Troubleshot and effectively resolved issues to achieve challenging goals and objectives.
• Supported IT infrastructure team in Installation, repair, configuration, system administration, and maintenance.