IT technician
Resume examples

Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.

• Identified project issues and recommended corrective action regarding software/hardware enhancements to lead IT Technician for approval.
• Monitored and responded quickly to incoming IT requests through various channels and followed up with clients to ensure issues were resolved.
• Administered IT systems and enforced adherence to governance processes and policies and escalated issues to the higher tiers.
• Sourced third-party vendors for software/hardware solutions when internal resources were unavailable or lower-cost options were available.
• Researched IT assets and accessories to keep inventory adequately stocked, planned and purchased hardware and software licenses, and ensured timely delivery to end-users.

Participated in the overall IT infrastructure as part of a 5-person team to determine and implement needed software and hardware updates and solutions. Coordinated with 6-office national project delivery by testing, training, documenting, and deploying solutions remotely.

• Supported, maintained, and troubleshot workplace technologies, including monitoring and identifying server and network software/hardware issues.
• Collaborated with the IT security team to maintain and troubleshoot physical and virtual security access systems.
• Oversaw the production and delivery of compliant services to produce proposals within client-defined timeframes.
• Created accurate technical documents as required by internal/external programs and provided reports to key stakeholders as required.
• Organized and maintained hard copy and electronic raw information and kept up-to-date with industry news and regulations.