23IT professional resume examples found
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Managed hardware installation, support, and root cause analysis for company IT department. Provided remote and on-site assistance while ensuring all computer systems and programs were up-to-date.
Worked alongside senior QA testers and project managers in preparing QA project schedules and allocating resources. Pivotal in the development of revolutionary test plans and cases, system tools and methodologies, as well as the automation of test procedures.
Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.
Supported Information Engineers in coding, testing, implementation, and documentation projects. Conceptualized, designed, constructed, tested, and implemented portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
Maintained network performance by performing network monitoring and analysis, performance tuning, and provided technical and computer support for 300-member faculty and 14, 000 students in over 400 classrooms and labs. Demonstrated and delivered effective and excellent customer service tactfully, courteously, and effectively.
Supported all development and testing efforts, ensuring a smooth transition to production for vendor packaged and custom software solutions. Built and implemented IT software solutions to support the processes while collaborating with multiple stakeholders to understand and document the end-to-end business processes.
Drove digital publishing platforms to deliver the best customer shopping experience for the company’s online customers. Led UAT planning and execution across platforms and cross-functional teams. Continually bridge the gap between strategy and execution to ensure the success of customers, stakeholders, and team members.
Designed, developed, and tested computer hardware, including computer systems, circuit boards, computer chips, keyboards, routers, and printers. Supervised the manufacturing, production, and installation of the parts. Identified and isolated defects. Built, tested, and modified product prototypes.
Interfaced with day-to-day operations of the Project Management Organization and Development teams. Planned and executed usability study for an external website. Interviewed study participants and documented results. Tested Web Site by providing highly experienced insight. Recorded all defects. Documented and Presented Study Results.
Performed installation, maintenance, troubleshooting, database configurations, and monitored network security for SQL database and XOS Digital systems as per documented procedures and protocols.
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