IT business analyst
Resume examples

Drove digital publishing platforms to deliver the best customer shopping experience for the company’s online customers. Led UAT planning and execution across platforms and cross-functional teams. Continually bridge the gap between strategy and execution to ensure the success of customers, stakeholders, and team members.

• Developed creative solutions alongside Product and technology teams through the project phases to promote quality, scalability, and process improvement.
• Led multiple projects simultaneously through software development cycles using Agile, waterfall, or hybrid methodologies.
• Promoted best-in-class processes and systems with intuitive UI to support the business goals.
• Conducted workshops for requirement gathering with cross-functional teams.
• Gathered business requirements with business users and wrote detailed requirement documentation utilizing business use cases and user stories, data analysis, and process maps.
• Engaged Stakeholders during change management initiative, leveraged clear and strategic communication to ensure employee buy-in and companywide adoption of change; significantly reduced negative change impact to the organization.

Conducted hands-on development and implementation of various technologies in alignment with defined business goals and initiatives. Converted business requirements into cost-effective technical solutions through numerous means while delivering reliable applications within budget constraints.

• Created a detailed business analysis report to outline problems, opportunities, and solutions that resulted in a 20% revenue increase and a 12% cost reduction.
• Drove development lifecycle for updated dashboards and reports, including unit and user acceptance testing through production.
• Coordinated financial, product, market, and operational research to support strategic plans across the company’s departments.
• Provided consultative, advisory, technical, and staff support by providing market research methodologies and results.
• Analyzed data between software applications and designed interconnection bridges as needed to improve communication between activities.