System analyst
Resume examples

Provided the highest level of technical expertise in the analysis, installation, configuration, testing, and maintenance of Enterprise Technology Architecture. Supported all phases of projects, programs, and initiatives to facilitate requirement elicitation for application servers and content management.

• Developed highly scalable business and technical solutions – requirements, dataflow diagrams, as-is analysis and comparison, solution design, assessment, validation, implementation, and control initiatives.
• Provided technical consultation on technical projects including Simple Object Access Protocol (SOAP), Web Services, and Extensive Markup Language (XML) and data integration points
• Conducted requirements gathering sessions, developed and published a request for information (RFI) and the Request for Proposal (RFP).
• Designed key metrics to assess which vendors would formally present their solution for a cloud-based scalable system; first cloud-based system solutions that were scaled throughout all city departments.

Directed a broad range of IT initiatives for a diversified education and media company. Provided incident/situation management and ongoing technical training to over 500 users while resolving issues promptly with ITIL methodologies. Supported over 130 licensed users annually.

• Managed all facets of the system development cycle including analysis, design, specification, development, testing, training, documentation, and implementation of technical solutions.
• Oversaw applications and server usage; administered applications during roll-out and planned and prepared standard procedures, support, and enhancement for the ongoing administration of advertising systems.
• Spearheaded SAP ERP administration, upgrades, testing, and troubleshooting for 165 users; configured and maintained accounts, ensured adherence to Sarbanes Oxley guidelines.
• Coordinated Service Level Agreement (SLA) documentation for external technology vendors; organized weekly meetings with vendors to ensure adherence to SLAs and prompt incident resolution.
• Primary technical contact and administrator for client-based website; provided exceptional service during the online ordering process by interfacing with clients and internal development teams to resolve problems.
• Supported $5M in annual advertising revenue from a client-server-based platform to a web application while maintaining the system, configuring users, coordinating training, and escalating issues to vendors.
• Managed the full project lifecycle including product development, integration implementation, scheduling, training, and service delivery.
• Designed and completed a cutting-edge project allowing small-mid size businesses to directly place their display advertising online significantly reduced cost and improved customer experience.
• Researched the business impact of migrating CMS tools to Drupal.

Trained staff to efficiently and accurately use computer software, wrote instruction guides and manuals, and consulted the management team on necessary software and hardware updates. Conducted regular tests to ensure quality and functionality while brainstorming methods of improvement.

• Analyzed network systems, defined problems, and created and proposed solutions that were cost-effective and aligned with the organization’s goals and initiatives.
• Researched and selected a new database management system by reviewing design, feasibility studies, cost estimates, and impact analysis.
• Tested the acceptance of system changes and performed analysis on system and process measurements.
• Installed and configured data management software for the organization and maintained upgrades, patches, and tools.
• Provided required organizational technical support for both production and project-related activities.