Directed IT projects and technical activities across multiple project sites in support of a multibillion-dollar homeland security program. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.
Provided technical support for the infrastructure hosted in the on-premises data center and the AWS Cloud. Oversaw daily system monitoring, integrity, hardware, network and server installations, configuration, systems and key processes, performance, testing.
Managed and maintained Windows active directory forests for several key clients; provided operating systems deployment, level-3 support for mission-critical servers and networks, security enhancements, and DPRs.
Provided the highest level of technical expertise in the analysis, installation, configuration, testing, and maintenance of Enterprise Technology Architecture. Supported all phases of projects, programs, and initiatives to facilitate requirement elicitation for application servers and content management.
Performed day-to-day administration, maintenance, standards/policies, and operational functions of the enterprise storage environment; managed service and support contracts, service level agreements, and performance metrics, while accurately identifying and analyzing the problem and providing possible solutions.
Directed a broad range of IT initiatives for a diversified education and media company. Provided incident/situation management and ongoing technical training to over 500 users while resolving issues promptly with ITIL methodologies. Supported over 130 licensed users annually.