IT project manager
Resume examples

Implemented Agile processes for Fortune 500 Clients. Oversaw day-to-day support of large, complex, product development projects and collaborates with cross-functional teams to manage resource allocations, develop program metrics, perform budget oversight, determine the scope, and provide delivery status to the executive team.

• Contributed to the company’s market value of $1M through product innovation, effective project management, and grooming staff to become industry leaders in customer loyalty and performance.
• Provided technical direction and leadership to teams by continually guiding, coaching, and mentoring.
• Successfully presented effective routine Sprint review(demo) to business stakeholders.
• Maximized company profitability by 300% in 3 years by introducing best-practice programs and high-impact operating procedures to promote sustainable development for all projects companywide.
• Streamlined Account Receivable Operations; optimized the accounting and commerce platform by reducing the billing error rate and increased the recovery rate.
• Launched a consistent, scalable customer contract tracking program; implemented process across 1,836 branches which significantly increased accountability and reduced time (a single report which took an internal contracts team 4 weeks now takes 30 minutes).
• Served as point of contact for customers from design requirements, development, testing, implementation, post-go-live support, and long-term retention of customers.

Captained a team of 30+ developers in delivering 15+ multi-million-dollar technology projects per year. Directed all facets of project management, including resource planning and allocation, client meetings, change management, and capacity planning.

• Delivered all projects within the time, cost, and quality constraints by aligning the team’s activities with business objectives and establishing robust project milestone tracking measures.
• Mitigated project risks by implementing sophisticated process analysis tools and a practical change management framework to cater to the rapidly changing business environment.