Computer technician
Resume examples

Maintained network performance by performing network monitoring and analysis, performance tuning, and provided technical and computer support for 300-member faculty and 14, 000 students in over 400 classrooms and labs. Demonstrated and delivered effective and excellent customer service tactfully, courteously, and effectively.

• Supervised 7 learning labs, led a team of 14 lab assistants.
• Maintained computer printers and other hardware.
• Answered phone calls from users needing technical support.
• Performed computer setups, configuration, and maintenance for state-of-the-art learning labs.
• Serviced classroom computer workstations and USB-connected peripherals.

Set up, installed, and configured hardware, software, and drivers. Maintained and repaired technological equipment including peripheral devices including routers, printers, monitors, microphones, and more. Demonstrated knowledge of network/software applications to provide on-site or remote tech support.

• Vetted and coordinated with external vendors and internal staff to brainstorm and create effective solutions within budget.
• Prompted repeat business for the company and submitted leads to the sales team that increased the client base by 12% in 2-years.
• Assisted with the management of internal IT operations to maintain the integrity of communication, network, and system functionality.
• Tasked with evaluating the department’s philosophy, policies, processes, and environment to help develop an integrated project management discipline that increased performance.
• Collaborated with team members to develop and deliver hardware and software updates and solutions on time and within budget constraints.