Computer technician
Resume examples

Maintained network performance by performing network monitoring and analysis, performance tuning, and provided technical and computer support for 300-member faculty and 14, 000 students in over 400 classrooms and labs. Demonstrated and delivered effective and excellent customer service tactfully, courteously, and effectively.

• Supervised 7 learning labs, led a team of 14 lab assistants.
• Maintained computer printers and other hardware.
• Answered phone calls from users needing technical support.
• Performed computer setups, configuration, and maintenance for state-of-the-art learning labs.
• Serviced classroom computer workstations and USB-connected peripherals.

Managed network and software security options for businesses either on-site or remotely. Provided timely technical support services and instructed users how to use computers, software, and peripherals efficiently and effectively. Documented and kept records of all work orders for future reference.

• Developed technical protocols and identified process improvement techniques by using real-time situations/issues and analyzing completed work orders.
• Implemented a client problem structure/flow that increased responsiveness by 75% and decreased resolution time by 30%.
• Increased team productivity resulting in the ability to manage hundreds of clients throughout the metropolitan area.
• Served as a mentor to new IT hires, writing learning objectives, preparing test items, and evaluating instructional materials and results of instruction.
• Advised IT staff and developed accelerated career paths based on each employee’s increased knowledge, goal attainment, and finely honed technical skills.