IT director
Resume examples

Directed cross-functional troubleshooting for complex financial systems, software, applications, and programs; provided recommendations for solutions and improvement. Led modernization technology platforms by creating scalable solutions and initiating Unified Communication spanning multiple facets of information systems.

• Piloted internal consulting practice initiatives, contributing to knowledge exchange and mentoring of consultants.
• Reduced costs and enhanced service levels on “in-progress” projects through developing thorough agreements, developing strategies, conducting financial analyses, selecting approved suppliers, and negotiating prices.
• Managed RFP development and vendor selection process for Cloud Service provider, network infrastructure, and data center, establishing clear vendor evaluation criteria.
• Designed and documented current state architecture, operational capability definitions, and RFP templates.
• Implemented IT transformation program at 50 large manufacturing client sites; upgraded MPLS GWAN, LAN infrastructure, and network performance, while reducing the budget by $10M.
• Spearheaded IT infrastructure separation management office, providing leadership and training to the 4-person technical team and streamlined blueprinting across various IT services.
• Built Transition Service Agreement (TSA) pricing model which increased the company’s annual revenue by $39M.

Designed and implemented technology infrastructure across 100+ retail locations to reduce security standards regulatory requirements. Oversaw IT management teams and delegated automation and migration tasks.

• Gathered and led cross-functional committee to form buy-in strategies.
• Directed executive leadership presentations and meetings to secure vital buy-ins for project support.
• Drafted and enacted enterprise-wide standard practices to streamline operations.
• Managed all aspects to Software Development Lifecycle (SDLC) including system design and complex IT operations.

Oversaw IT team operations during e-commerce migration initiative. Coordinated and delegated tasks while monitoring employee performance and tracking project completion to meet deadline.

• Met with company executives to strategize reorganization tasks and define project requirements.
• Scheduled vendor communications and meetings to determine ideal selection for new e-commerce platform.
• Orchestrated IT tasks and roles while planning migration project milestones and deadlines.
• Ensured overall and ongoing compliance with regulatory guidelines and procedure best practices.