IT analyst
Resume examples

Supported all development and testing efforts, ensuring a smooth transition to production for vendor packaged and custom software solutions. Built and implemented IT software solutions to support the processes while collaborating with multiple stakeholders to understand and document the end-to-end business processes.

• Significantly improved deployment and support solutions by combining architecture, engineering, and operations functions into a single group, enabling world-class support with minimal resources.
• Translated business requirements into logical and physical design specifications to configure, document, and test software application solutions across multiple functional groups.
• Defined and documented re-usable test cases; built test objects and data as needed.
• Participated in design and execution of system, integration, and performance testing.

Tasked to implement, support, administer, manage, and troubleshoot business applications across two company locations utilizing proprietary CMMS solution to track work orders and maintain equipment. Managed project lifecycles, inspections, asset replacement, timekeeping, and resource scheduling.

• Created, validated, and sent daily weekly, and monthly reports to the company leadership team and clients to ensure IT needs and processes were up to date.
• Researched and answered client questions and supported management by reporting information through appropriate channels.
• Collected, analyzed, and documented business requirements for proposals including process and data flow, user interfaces, and security systems.
• Performed business-to-system analyses, troubleshot complex solutions, and created management summary reports.
• Participated in cross-functional meetings to interview and analyze our clients’ needs and identify problems and solutions.