Customer service

Customer service
Resume examples

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Customer service
Customer service
Resume examples

72Customer service resume examples found

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Customer service representative

Customer service representative

Senior

Responded to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Analyzed client concerns through demonstrated effective listening, and provided solutions in a timely and efficient manner.

  • Reduced customer attrition 80% by designing and executing new service offering.
  • Provided a best-in-class client service experience over the phone and other communication channels.
  • Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

Copy to clipboard 49

Retail customer service representative

Senior

Represented a moderately large drugstore attending to customers’ needs and inquiries.

  • Provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options.
  • Settled disputes with customers by resolving issues in a calm and negotiable fashion.
  • Performed daily bookkeeping procedures such as balancing budget and preparing deposits.
  • Recorded stock and inventory of items daily and placed orders on items that needed to be replaced.
  • Supervised and trained junior staff and wrote up job performance evaluations.
  • Applied knowledge and expertise of store products to help customers make informed decisions on purchases.

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Reception

Medical receptionist

Senior

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Copy to clipboard 89

Receptionist

Senior

Responsible for handling a variety of secretarial and front desk duties for a five-star hotel.

  • Welcomed and accommodated hotel guests cordially and personably.
  • Registered rooms and managed reservations for guests.
  • Provided accurate and up-to-date information on amenities such as spas, gyms, and rec rooms.
  • Responded to and resolved guest complaints and disputes.
  • Reported to manager any suspicious and illegal activity on the hotel premises.
  • Explained to guests the different payment methods accepted and verified their credit card and checking account information.
  • Collaborated and communicated with housekeeping staff to ensure that rooms and recreation areas were kept clean and sanitized for guests.

Copy to clipboard 25

Call center

Call center supervisor

Senior

Challenging leadership position requiring analytical and problem solving skills to lead a team of talented agents to drive customer engagement and increase performance.

  • Led staff meetings and routinely monitored performance metrics to identify lapses and implement corrective strategies.
  • Liaised with sales team leads to coordinate multichannel promotional marketing strategies and communicate new services to customers.
  • Oversaw HR functions to improve onboarding times, and developed training manuals and SOPs to improve staff performance.
  • Provided performance feedback to each member on the team and provided one-on-one trainings to improve performance.

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Call center manager

Senior

Complex leadership position requiring operations and project management skills, along with technical knowledge to lead the operations of a busy call center.

  • Facilitated cross-functional and cross-departmental interactions to expedite the delivery of solutions to customers upon request.
  • Liaised with the HR department to draft comprehensive training manuals and SOPs for the call center to improve employee performance and customer satisfaction rates.
  • Provided direction and assistance to each team member as needed to boost performance and facilitate professional growth.
  • Worked closely with top executives to keep abreast of new company policies to provide immediate and premium support to users.

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Help desk

IT help desk technician

Senior

Provided expertise on numerous IT systems, delivering a high level of customer service and exceptional technical support for end-user software/hardware. Performed analysis, diagnosis, and resolution to a variety of issues, documenting and maintaining an inventory of all computing equipment and purchases.

  • Resolved complex issues requiring detailed applications and systems expertise that have been escalated from Tiers 1 to 3.
  • Installed microcomputer hardware and software, customized software patches according to specific requirements, and corrected technical issues.
  • Worked onsite and remotely to ensure service tickets, diagnostic programs, and isolation problems are adequately addressed and fixed promptly.
  • Reviewed and addressed recurring or escalated issues by bringing technical cost-effective solutions to company executives.
  • Configured, deployed, troubleshooted, and resolved issues to software and hardware, peripheral devices, and networks.

Copy to clipboard 69

Help desk technician

Senior

Complex role requiring comprehensive knowledge of technical components to deliver effective and prompt solutions to ensure customer satisfaction.

  • Performed diagnostic assessments hardware and system performance to identify issues and ensure effective resolution.
  • Routinely evaluated department operational policies and procedures to find bottlenecks and suggest improvements to upper management.
  • Trained new recruits on standard technical support process to ensure the accurate documentation and delivery of technical support services to customers.
  • Kept abreast of all projects within assigned team and provide routine progress reports to department head to streamline workflows and define performance goals.

Copy to clipboard 12

Customer service manager

Customer service manager

Senior

Worked as a customer relations manager for a mid-sized chain retail store.

  • Supervised and trained 60-70 junior employees.
  • Responsible for interviewing and hiring new talent to represent the store brand.
  • Greeted and interacted with customers while monitoring the store.
  • Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
  • Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
  • Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
  • Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
  • Represented the store brand at national conferences.

Copy to clipboard 45

Customer success manager

Senior

Handled managerial and customer success responsibilities for a jewelry boutique.

  • Reviewed job performance evaluations of employees and carried out promotions and terminations.
  • Streamlined store operations by assigning responsibilities to employees based on primary strengths.
  • Fostered relationships and solid customer bases with local community organizations and businesses.
  • Received commissions from jewelry brands that proved to be popular with long-term customer bases.
  • Managed a marketing team of 15 where ideas for advertising products and boutique services were approved and/or rejected.
  • Advised and mentored employees by sharing with them past experiences in successes and failures to help them make informed choices on retaining customers.

Copy to clipboard 13
All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 1774

Reception

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Copy to clipboard 754

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 525

Help desk

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Copy to clipboard 727

Customer service manager

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Copy to clipboard 116

Objective examples

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Copy to clipboard 424

Reception

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Copy to clipboard 187

Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Copy to clipboard 210

Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Copy to clipboard 255

Customer service manager

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

Copy to clipboard 58

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