Receptionist
Resume examples

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

• Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
• Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
• Maintain Reception Support Guide and update with accurate, current information.

Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.

• Improved check-in process by converting compliance paperwork processes to virtual platform to be completed before customers arrive at the office.
• Work closely with hiring managers, human resources, and candidates to schedule employment interviews.
• Deal discreetly with highly sensitive and confidential written, electronic, and oral communications to ensure customer confidentiality.
• Leads the on-boarding process for new employees, including office preparation, IDs, keys, computer and email set-up; arranges initial meetings with team members.
• Creates and edits PowerPoint presentations and participates in special projects as needed.

Responsible for handling a variety of secretarial and front desk duties for a five-star hotel.

• Welcomed and accommodated hotel guests cordially and personably.
• Registered rooms and managed reservations for guests.
• Provided accurate and up-to-date information on amenities such as spas, gyms, and rec rooms.
• Responded to and resolved guest complaints and disputes.
• Reported to manager any suspicious and illegal activity on the hotel premises.
• Explained to guests the different payment methods accepted and verified their credit card and checking account information.
• Collaborated and communicated with housekeeping staff to ensure that rooms and recreation areas were kept clean and sanitized for guests.

Assisted with the front desk duties for a veterinary hospital.

• Scheduled appointments for customers and followed up with reminders via email or phone.
• Showed patience, care, and calmness when handling distressed animals.
• Used Microsoft Excel spreadsheets to document, record, and save medical records.
• Greeted clients with a friendly and warm disposition.
• Dispensed prescriptions for pets with authorization of veterinarian.
• Regularly cleaned and sanitized waiting room area and front lobby.
• Managed finances by maintaining accurate balances through transactions with client payments.
• Organized and made copies of brochures and pamphlets informing clients about local seminars and workshops for pet care and maintenance.

Attended to clerical matters for an auto repair shop.

• Maintained a friendly and welcoming disposition when greeting and interacting with customers.
• Used software such as Microsoft Word and Shopware to record and track information from customer bills and payments to inventory for car parts.
• Maintained and regularly cleaned lobby area.
• Assisted office manager with writing and research duties.
• Restocked vending machines.
• Explained to customers car warranty and car part warranty claims.
• Filed and sorted invoices.
• Collected and recorded customer payments and deposits.
• Worked with teams doing tasks such as helping to start a car with a broken alternator or dead battery.

Elementary school receptionist with adequate experience from working in public schools.

• Answered phone calls and provided information articulately while transferring other calls to correct individual and/or department.
• Composed and sent out email announcements and responded to email inquiries with relevant and clear information.
• Greeted students, staff, and visitors with courtesy and respect.
• Assisted school administration in coordinating school office activities.
• Prepared and maintained reports and records on students and teachers.
• Entered school budget data into Excel spreadsheets and Word documents.
• Scheduled visitor appointments with Principal and/or Assistant Principal.
• Operated a variety of office equipment including computers, copy machines, and fax machines.
• Collected and stored funds and fees for school activities and events.