Customer success manager
Resume examples

Handled managerial and customer success responsibilities for a jewelry boutique.

• Reviewed job performance evaluations of employees and carried out promotions and terminations.
• Streamlined store operations by assigning responsibilities to employees based on primary strengths.
• Fostered relationships and solid customer bases with local community organizations and businesses.
• Received commissions from jewelry brands that proved to be popular with long-term customer bases.
• Managed a marketing team of 15 where ideas for advertising products and boutique services were approved and/or rejected.
• Advised and mentored employees by sharing with them past experiences in successes and failures to help them make informed choices on retaining customers.

Worked for a company that sold video game merchandise.

• Collaborated with a team of 6 to come up with ideas for helping to build a customer base.
• Performed research to find out what games were popular and made lists of purchases for senior manager to consider.
• Interacted with customers and answered any questions they asked with professionalism and courtesy.
• Adhered to guidelines set by senior staff in determining how to best serve customers.
• Tested video games for ease of playability and quality assurance.
• Created a small, 8 question survey form for customers to fill out after making purchases.

Ensure delivery of exceptional customer experience quality as senior staff member with oversight of customer renewals and enterprise-level account management. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Partners with other business units and partners to anticipate and meet specific customer needs.

• Increased product adoption 10% by collecting and acting on customer feedback with expanded options and product efficiencies.
• Leveraged B2B SaaS customer success, account management, and consulting experience to build strong, trusted customer relationships.
• Earned award for innovative account management, 2017.