Customer service associate
Resume examples

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

• Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
• Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
• Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
• Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.