Customer service

Customer service
Resume examples

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Customer service
Customer service
Resume examples

72Customer service resume examples found

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Customer service representative

Customer service representative

Entry level

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Retail customer service representative

Entry level

Performed customer service duties for an independently owned clothing store.

  • Assisted customers with purchasing and returning of items.
  • Relayed customer feedback to the manager/owner of the store.
  • Printed receipts and recorded debit and credit card payments.
  • Answered questions addressed by customers clearly and thoughtfully.
  • Greeted and welcomed customers who entered the store.
  • Cleaned up and re-arranged items in store.
  • Informed customers about discounts and specials.
  • Decorated store during seasonal and holiday months.
  • Advertised and promoted items and services on social media.
  • Created “sale” signs for use during clearances.

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Reception

Receptionist

Entry level

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

  • Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
  • Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
  • Maintain Reception Support Guide and update with accurate, current information.

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Receptionist

Entry level

Assisted with the front desk duties for a veterinary hospital.

  • Scheduled appointments for customers and followed up with reminders via email or phone.
  • Showed patience, care, and calmness when handling distressed animals.
  • Used Microsoft Excel spreadsheets to document, record, and save medical records.
  • Greeted clients with a friendly and warm disposition.
  • Dispensed prescriptions for pets with authorization of veterinarian.
  • Regularly cleaned and sanitized waiting room area and front lobby.
  • Managed finances by maintaining accurate balances through transactions with client payments.
  • Organized and made copies of brochures and pamphlets informing clients about local seminars and workshops for pet care and maintenance.

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Call center

Call center representative

Entry level

Performed call center duties for an internet and phone service company.

  • Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
  • Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
  • Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
  • Addressed non-English speaking customers in their native languages.
  • Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
  • Reported to supervisor any difficulties in dealing with customers.

Copy to clipboard 187

Call center agent

Entry level

Immersive position requiring critical thinking and customer service skills on execution of duties.

  • Shadowed experienced agents to assimilate the most effective practices to deliver the best support to customers.
  • Collaborated with colleagues on complex issues to develop and deliver prompt solutions that satisfy client needs.
  • Participated in training initiatives and professional development conferences to improve skills.
  • Performed ad hoc duties as directed by supervisors.

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Help desk

IT help desk technician

Entry level

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

  • Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
  • Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
  • Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
  • Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
  • Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

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Help desk support

Entry level

Interactive technical support position requiring sharp problem solving and communication skills.

  • Liaised with colleagues to provide comprehensive support to user on both hardware and software issues.
  • Provided prompt responses and solutions to incoming inquiries and reported issues.
  • Routinely delivered detailed reports to supervisors on the status of all technical issues and assigned projects.
  • Provided ample support in during installations and testing of company systems to ensure quality performance.

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Customer service manager

Customer service supervisor

Entry level

Interactive entry-level position requiring close coordination with store customers to assess their needs and proffer helpful directions.

  • Welcomed patrons into the establishment, and provided directions to the portion of the store that could hold the items they need.
  • Confirmed the proper display of merchandise on shelves and monitored inventory levels to ensure prompt replenishment of fast selling products.
  • Provided training and direction to new customer service associates to ensure adherence to the store’s service standards.
  • Consistently exceeded customer satisfaction goals by leveraging relations expertise.

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Customer success manager

Entry level

Worked for a company that sold video game merchandise.

  • Collaborated with a team of 6 to come up with ideas for helping to build a customer base.
  • Performed research to find out what games were popular and made lists of purchases for senior manager to consider.
  • Interacted with customers and answered any questions they asked with professionalism and courtesy.
  • Adhered to guidelines set by senior staff in determining how to best serve customers.
  • Tested video games for ease of playability and quality assurance.
  • Created a small, 8 question survey form for customers to fill out after making purchases.

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All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 940

Reception

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Copy to clipboard 368

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 248

Help desk

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

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Customer service manager

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

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Objective examples

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

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Reception

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Copy to clipboard 104

Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Copy to clipboard 111

Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

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Customer service manager

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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