Customer service

Customer service
Resume examples

Resume Examples Objectives and summaries
Customer service
Customer service
Resume examples
Resume Examples Objectives and summaries

Reception

Receptionist

Entry level

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

  • Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
  • Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
  • Maintain Reception Support Guide and update with accurate, current information.

Useful example? Yes 0
Copy to clipboard 0

Front desk receptionist

Entry level

Greet clients in a personalized, friendly, and inviting manner, managing phone calls and walk-in guests to confirm information, appointment times, or satisfy requests as needed. Serve as the primary point of contact for the reserving/scheduling of meeting and conference rooms.

  • Named “Employee of the Month” for 5 months over 1 year.
  • Organize and manage inventory, tracking levels and recording items for procurement.
  • Assist with meeting minutes and typing, logging, and routing correspondence.

Useful example? Yes 0
Copy to clipboard 0

Customer service representative

Customer service representative

Entry level

Advise customers on products, services, and current promotions, identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Engage with customers to provide a positive customer experience, answering questions and resolving complex customer inquiries.
  • Create and maintain customer loyalty through excellent customer interactions.
  • Welcome new customers and transfer warm leads to sales department.
  • Participate in on-going training and development.
  • Leverage excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Useful example? Yes 0
Copy to clipboard 0
All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Reception

Highly skilled receptionist with 7+ years of experience supplying expert support to executive business unit heads. Maintains inventories and coordinates deliveries, incoming and outgoing communications, and plans corporate events. Greets guests with personable attitude managing multiple lines of communication including phone, email, and online chat support.

Copy to clipboard 0

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 1

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 0

Customer service manager

Resourceful and business-savvy Customer Service Manager with 7+ years of experience overseeing top-performing teams of Customer Service Representatives. Cultivates relationships with key client accounts and stakeholders to ensure rapid, on-time service delivery and optimal customer experiences.

Copy to clipboard 3

Help desk

Dedicated help desk technician with 2 years of experience delivering rapid response support by responding to customer requests. Identifies trends and swiftly resolves problems by following up with customers and implementing mitigation support measures.

Copy to clipboard 2

Objective examples

Reception

Passionate and empathetic professional with 6 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance. Bilingual looking for a full-time, Medical Receptionist role.

Copy to clipboard 0

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Copy to clipboard 0

Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Copy to clipboard 0

Customer service manager

Seasoned customer service supervisor seeking position as a call center manager at a large company, leveraging skills in managing employees, overseeing training, and employee improvement plans. Demonstrated ability to reduce employee turnover and increase customer satisfaction by 35%.

Copy to clipboard 0

Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Copy to clipboard 0