Customer service

Customer service
Resume examples

Resume Examples Objectives and summaries
Customer service
Customer service
Resume examples
Resume Examples Objectives and summaries

Reception

Medical receptionist

Senior

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

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Medical receptionist

Experienced

Served in a multi-functional role as an office manager and executive assistant to Dr. ABC. Led and fostered an environment of teamwork and customer service within the front office. Composed and edited correspondence, documents, and reports for leadership and staff.

  • Performed basic accounting such as creating expense reports and handling accounts receivable / accounts payable.
  • Identified operational deficiencies and implemented changes for improvement.
  • Managed electronic health system, responded to inquiries, and effectively communicated with clients and suppliers.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.
  • Ordered office and medical supplies; filed documents and arranged travel for a physician as needed.
  • Made requests from doctors, case managers, and nurses to coordinate x-ray orders, surgeries, prescriptions, and regular appointments.
  • Coordinated daily calendars and arranged travel for patients coming from out of town.
  • Answered and screened calls, ordering office supplies, filing patient records, and distributed mail.
  • Followed all policies and procedures and maintained sensitive information and issues with discretion.
  • Utilized EHS and Excel spreadsheets to collect, enter and analyze patient information.

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Customer service representative

Customer service representative

Entry level

Advise customers on products, services, and current promotions, identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Engage with customers to provide a positive customer experience, answering questions and resolving complex customer inquiries.
  • Create and maintain customer loyalty through excellent customer interactions.
  • Welcome new customers and transfer warm leads to sales department.
  • Participate in on-going training and development.
  • Leverage excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Customer service representative

Experienced

Serve as the primary point of contact for clients enrolled in company’s needs-based programs. Provide the connection between our Product Development and Sales teams. Demonstrate hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

  • Reduced service calls 10% by adding KSA section to service webpage.
  • Work closely with customers and product managers to provide rapid and accurate service.
  • Utilize appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
  • Develop and maintain positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Call center

Call center supervisor

Experienced

Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.

  • Improved the average customer interaction in high-volume customer service call center by creating and implementing universal call center agent scripts.
  • Recommended initiatives to improve customer experience while increasing call center agents’ performance metrics (KPI) by up to 50%.
  • Initiated process to increase awareness of promotional events during each customer phone call, earning $50k more revenue than anticipated during annual event.

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Call center representative

Experienced

Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Maintain knowledge of all state and federal regulations that are applicable to the transactions performed.

  • Mastered product knowledge to upsell compelling product offerings and earn additional monthly revenues of up to $3,000.
  • Promoted special store items or promotional events and products to upsell and boost average customer spend by $80 per customer.
  • Won “Employee of the Month” three times in one year.
  • Exceeded quarterly goals every quarter.

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Customer service manager

Customer service manager

Experienced

Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieve KPI’s and manage team performances to help them meet their KPI’s.
  • Manage and execute Shrink and Safety programs.

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Customer service manager

Senior

Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.

  • Co-created a new consulting service delivery process that reduced wait times for new customers by up to 10 minutes.
  • Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
  • Piloted the performance management process to support Talent Development.
  • Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

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Help desk

Help desk technician

Experienced

Log all received issues into proprietary help desk ticketing system, classifying and prioritizing incidents with excellent written communication for other technicians to respond to. Use sound judgement to identify trends, anticipate customer needs, and determine when to escalate incidents.

  • Developed 14 knowledge articles to reduce customer frustration and decrease resolution time.
  • Provide technical and functional support, resolving 90% of tickets during first contact.
  • Receive and respond to calls, emails, live chats, and web inquiries from system users.
  • Collaborate with Tier 2 support to enhance knowledge and improve service level agreements (SLA).

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IT help desk technician

Experienced

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

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All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Reception

Highly skilled receptionist with 7+ years of experience supplying expert support to executive business unit heads. Maintains inventories and coordinates deliveries, incoming and outgoing communications, and plans corporate events. Greets guests with personable attitude managing multiple lines of communication including phone, email, and online chat support.

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Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

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Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

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Customer service manager

Resourceful and business-savvy Customer Service Manager with 7+ years of experience overseeing top-performing teams of Customer Service Representatives. Cultivates relationships with key client accounts and stakeholders to ensure rapid, on-time service delivery and optimal customer experiences.

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Help desk

Dedicated help desk technician with 2 years of experience delivering rapid response support by responding to customer requests. Identifies trends and swiftly resolves problems by following up with customers and implementing mitigation support measures.

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Objective examples

Reception

Passionate and empathetic professional with 6 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance. Bilingual looking for a full-time, Medical Receptionist role.

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Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

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Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

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Customer service manager

Seasoned customer service supervisor seeking position as a call center manager at a large company, leveraging skills in managing employees, overseeing training, and employee improvement plans. Demonstrated ability to reduce employee turnover and increase customer satisfaction by 35%.

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Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

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