Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.
Served in a multi-functional role as an office manager and executive assistant to Dr. ABC. Led and fostered an environment of teamwork and customer service within the front office. Composed and edited correspondence, documents, and reports for leadership and staff.
Advise customers on products, services, and current promotions, identifying and recommending appropriate products and services based on their needs and preferences.
Serve as the primary point of contact for clients enrolled in company’s needs-based programs. Provide the connection between our Product Development and Sales teams. Demonstrate hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.
Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.
Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Maintain knowledge of all state and federal regulations that are applicable to the transactions performed.
Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.
Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.
Log all received issues into proprietary help desk ticketing system, classifying and prioritizing incidents with excellent written communication for other technicians to respond to. Use sound judgement to identify trends, anticipate customer needs, and determine when to escalate incidents.
Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.
Reception
Highly skilled receptionist with 7+ years of experience supplying expert support to executive business unit heads. Maintains inventories and coordinates deliveries, incoming and outgoing communications, and plans corporate events. Greets guests with personable attitude managing multiple lines of communication including phone, email, and online chat support.
Customer service representative
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Call center
Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.
Customer service manager
Resourceful and business-savvy Customer Service Manager with 7+ years of experience overseeing top-performing teams of Customer Service Representatives. Cultivates relationships with key client accounts and stakeholders to ensure rapid, on-time service delivery and optimal customer experiences.
Help desk
Dedicated help desk technician with 2 years of experience delivering rapid response support by responding to customer requests. Identifies trends and swiftly resolves problems by following up with customers and implementing mitigation support measures.
Reception
Passionate and empathetic professional with 6 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance. Bilingual looking for a full-time, Medical Receptionist role.
Customer service representative
Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.
Call center
Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.
Customer service manager
Seasoned customer service supervisor seeking position as a call center manager at a large company, leveraging skills in managing employees, overseeing training, and employee improvement plans. Demonstrated ability to reduce employee turnover and increase customer satisfaction by 35%.
Help desk
Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.