Customer service

Customer service
Resume examples

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Customer service
Customer service
Resume examples

72Customer service resume examples found

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Customer service representative

Customer service representative

Entry level

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Customer service associate

Experienced

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

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Reception

Front desk receptionist

Experienced

Performed clerical duties for a prestigious law firm.

  • Answered phone calls and provided clear and straightforward information to callers.
  • Transferred phone calls to attorneys, paralegals, and medical clerks.
  • Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
  • Maintained a cordial disposition when greeting both clients and staff.
  • Distributed letters and packages delivered to office to the proper recipients.
  • Organized, cleaned, and maintained receptionist area.
  • Participated in staff meetings and kept records of minutes.
  • Issued name badges to law firm visitors.
  • Wrote memos for attorneys and paralegals to be distributed via email.

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Medical receptionist

Senior

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

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Call center

Call center representative

Entry level

Performed call center duties for an internet and phone service company.

  • Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
  • Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
  • Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
  • Addressed non-English speaking customers in their native languages.
  • Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
  • Reported to supervisor any difficulties in dealing with customers.

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Call center agent

Experienced

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.
  • Collaborated with other team leads within the department to improve customer service policies and quality.
  • Oversaw onboarding processes for new hires and ensured adherence to established standards.

Copy to clipboard 153

Help desk

IT help desk technician

Experienced

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

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IT help desk technician

Entry level

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

  • Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
  • Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
  • Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
  • Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
  • Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Copy to clipboard 103

Customer service manager

Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

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Customer service manager

Senior

Worked as a customer relations manager for a mid-sized chain retail store.

  • Supervised and trained 60-70 junior employees.
  • Responsible for interviewing and hiring new talent to represent the store brand.
  • Greeted and interacted with customers while monitoring the store.
  • Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
  • Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
  • Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
  • Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
  • Represented the store brand at national conferences.

Copy to clipboard 28
All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 1067

Reception

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Copy to clipboard 422

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 312

Help desk

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

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Customer service manager

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

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Objective examples

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

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Reception

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

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Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

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Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

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Customer service manager

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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