Customer service

Customer service
Resume examples

Resume Examples Objectives and summaries Templates
Customer service
Customer service
Resume examples

70Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Reception

Front desk receptionist

Experienced

Performed clerical duties for a prestigious law firm.

  • Answered phone calls and provided clear and straightforward information to callers.
  • Transferred phone calls to attorneys, paralegals, and medical clerks.
  • Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
  • Maintained a cordial disposition when greeting both clients and staff.
  • Distributed letters and packages delivered to office to the proper recipients.
  • Organized, cleaned, and maintained receptionist area.
  • Participated in staff meetings and kept records of minutes.
  • Issued name badges to law firm visitors.
  • Wrote memos for attorneys and paralegals to be distributed via email.

Copy to clipboard 2

Medical receptionist

Senior

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Copy to clipboard 2

Customer service representative

Customer service associate

Experienced

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

Copy to clipboard 2

Retail customer service representative

Entry level

Performed customer service duties for an independently owned clothing store.

  • Assisted customers with purchasing and returning of items.
  • Relayed customer feedback to the manager/owner of the store.
  • Printed receipts and recorded debit and credit card payments.
  • Answered questions addressed by customers clearly and thoughtfully.
  • Greeted and welcomed customers who entered the store.
  • Cleaned up and re-arranged items in store.
  • Informed customers about discounts and specials.
  • Decorated store during seasonal and holiday months.
  • Advertised and promoted items and services on social media.
  • Created “sale” signs for use during clearances.

Copy to clipboard 1

Call center

Call center representative

Entry level

Performed call center duties for an internet and phone service company.

  • Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
  • Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
  • Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
  • Addressed non-English speaking customers in their native languages.
  • Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
  • Reported to supervisor any difficulties in dealing with customers.

Copy to clipboard 3

Call center supervisor

Experienced

Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.

  • Improved the average customer interaction in high-volume customer service call center by creating and implementing universal call center agent scripts.
  • Recommended initiatives to improve customer experience while increasing call center agents’ performance metrics (KPI) by up to 50%.
  • Initiated process to increase awareness of promotional events during each customer phone call, earning $50k more revenue than anticipated during annual event.

Copy to clipboard 1

Customer service manager

Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

Copy to clipboard 3

Service manager

Experienced

Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

  • Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
  • Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
  • Managed team performance and professional development through mentorship and training program oversight.
  • Manage Service Technicians training program to maintain required certifications and safety.

Copy to clipboard 2

Help desk

Help desk technician

Experienced

Log all received issues into proprietary help desk ticketing system, classifying and prioritizing incidents with excellent written communication for other technicians to respond to. Use sound judgement to identify trends, anticipate customer needs, and determine when to escalate incidents.

  • Developed 14 knowledge articles to reduce customer frustration and decrease resolution time.
  • Provide technical and functional support, resolving 90% of tickets during first contact.
  • Receive and respond to calls, emails, live chats, and web inquiries from system users.
  • Collaborate with Tier 2 support to enhance knowledge and improve service level agreements (SLA).

Copy to clipboard 2

IT help desk technician

Experienced

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Copy to clipboard 1
All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Reception

Highly skilled receptionist with 7+ years of experience supplying expert support to executive business unit heads. Maintains inventories and coordinates deliveries, incoming and outgoing communications, and plans corporate events. Greets guests with personable attitude managing multiple lines of communication including phone, email, and online chat support.

Copy to clipboard 0

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 2

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 0

Customer service manager

Resourceful and business-savvy Customer Service Manager with 7+ years of experience overseeing top-performing teams of Customer Service Representatives. Cultivates relationships with key client accounts and stakeholders to ensure rapid, on-time service delivery and optimal customer experiences.

Copy to clipboard 3

Help desk

Dedicated help desk technician with 2 years of experience delivering rapid response support by responding to customer requests. Identifies trends and swiftly resolves problems by following up with customers and implementing mitigation support measures.

Copy to clipboard 2

Objective examples

Reception

Dedicated receptionist with 8 years of experience in providing administrative support is seeking employment with a reputable organization where attending to customers’ and staffs’ needs is a priority.

Copy to clipboard 2

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Copy to clipboard 1

Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Copy to clipboard 0

Customer service manager

Task-oriented and articulate managerial professional with 11 years of experience looking for a full-time trade industry position to train and mentor junior staff.

Copy to clipboard 0

Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Copy to clipboard 3

Free resume templates

  • Free for personal use
  • Direct download as a Microsoft Word document
  • Created by a CPRW certified resume expert
  • Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume examples

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template.

resume chronological

Learn more about the differences between a resume and a CV.

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

cv template