Customer service

Customer service
Resume examples

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Customer service
Customer service
Resume examples

72Customer service resume examples found

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Customer service representative

Customer service associate

Experienced

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

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Customer service representative

Experienced

Served as the primary point of contact for clients enrolled in company’s needs-based programs. Provided the connection between our Product Development and Sales teams. Demonstrated hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

  • Reduced service calls 10% by adding KSA section to service webpage.
  • Worked closely with customers and product managers to provide rapid and accurate service.
  • Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
  • Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Reception

Front desk receptionist

Experienced

Performed clerical duties for a prestigious law firm.

  • Answered phone calls and provided clear and straightforward information to callers.
  • Transferred phone calls to attorneys, paralegals, and medical clerks.
  • Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
  • Maintained a cordial disposition when greeting both clients and staff.
  • Distributed letters and packages delivered to office to the proper recipients.
  • Organized, cleaned, and maintained receptionist area.
  • Participated in staff meetings and kept records of minutes.
  • Issued name badges to law firm visitors.
  • Wrote memos for attorneys and paralegals to be distributed via email.

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Receptionist

Experienced

Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.

  • Improved check-in process by converting compliance paperwork processes to virtual platform to be completed before customers arrive at the office.
  • Work closely with hiring managers, human resources, and candidates to schedule employment interviews.
  • Deal discreetly with highly sensitive and confidential written, electronic, and oral communications to ensure customer confidentiality.
  • Leads the on-boarding process for new employees, including office preparation, IDs, keys, computer and email set-up; arranges initial meetings with team members.
  • Creates and edits PowerPoint presentations and participates in special projects as needed.

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Call center

Call center agent

Experienced

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.
  • Collaborated with other team leads within the department to improve customer service policies and quality.
  • Oversaw onboarding processes for new hires and ensured adherence to established standards.

Copy to clipboard 245

Call center agent

Experienced

Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information. Ensure that all incoming sales inquiries are answered promptly, professionally, and according to script.

  • Reduced overall call time from 20 to 10 minutes by writing and implementing new script with more streamlined call focus.
  • Use mutual database to log customer information and reduce database clutter by consolidating information.
  • Conduct customer service and surveys over the phone and accurately record responses.

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Help desk

IT help desk technician

Experienced

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

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Help desk support

Experienced

Ensure customer service is timely and accurate on a daily basis by recruiting, training, and supporting a highly efficient and effective team of help desk representatives and technicians. Maintain customer service standards by contributing to improving customer support by actively responding to queries and handling complaints.

  • Improved production and efficiency by delegating staff to specific roles.
  • Manage the help desk team and evaluate performance to create innovative recommendations.
  • Establish best practices through the entire support process by developing and reviewing daily, weekly, and monthly reports on help desk team's productivity.
  • Follow up with customers to identify areas of improvement and develop an effective and workable framework for managing and improving customer support accordingly.
  • Develop and oversee the team's knowledge base and ensure top quality solutions are available to the staff.
  • Advise management on situations that may require additional client support or escalation.

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Customer service manager

Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

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Customer service supervisor

Experienced

Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.

  • Recommended and designed new marketing initiative that generated 50% increase in customers over the first month.
  • Initiated social media program that resulted in 5,000 followers in 6 weeks that boosted monthly revenues 10% from social media advertisements.
  • Collaborate and negotiate with management teams and corporate c-suite executives to gain approvals via presentations and data-driven recommendations.
  • Analyze data sets about customer service inquiries and recommend solutions to improve processes and customer experiences.

Copy to clipboard 21
All job titles Call center agent Call center manager Call center representative Call center supervisor Client relations manager Customer service associate Customer service manager Customer service representative Customer service supervisor Customer success manager Dental receptionist Front desk receptionist Help desk support Help desk technician IT help desk technician Medical receptionist Receptionist Retail customer service representative Service manager

Objectives and summaries

Summary examples

Customer service representative

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Copy to clipboard 1774

Reception

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Copy to clipboard 754

Call center

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

Copy to clipboard 525

Help desk

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

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Customer service manager

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Copy to clipboard 116

Objective examples

Customer service representative

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

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Reception

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

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Call center

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

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Help desk

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

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Customer service manager

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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