Retail customer service representative

Retail customer service representative
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Retail customer service representative
Retail customer service representative
Resume examples

4Retail customer service representative resume examples found

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Retail customer service representative

Experienced

Worked for an electronics store handling customer inquiries and purchases.

  • Conducted price and feature comparisons to encourage customers to purchase items.
  • Kept track of stock and inventory and noted items that needed to be ordered.
  • Explained in detail how various items functioned and operated to customers.
  • Filed information on customers pertaining to return purchases.
  • Inspected items for defectiveness and reported any issues to store manager.
  • Maintained a polite and professional demeanor when interacting with customers.
  • Organized displaced items on shelves and cleaned up store aisles.
  • Informed customers on deals and specials for specific items.

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Retail customer service representative

Entry level

Performed customer service duties for an independently owned clothing store.

  • Assisted customers with purchasing and returning of items.
  • Relayed customer feedback to the manager/owner of the store.
  • Printed receipts and recorded debit and credit card payments.
  • Answered questions addressed by customers clearly and thoughtfully.
  • Greeted and welcomed customers who entered the store.
  • Cleaned up and re-arranged items in store.
  • Informed customers about discounts and specials.
  • Decorated store during seasonal and holiday months.
  • Advertised and promoted items and services on social media.
  • Created “sale” signs for use during clearances.

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Retail customer service representative

Senior

Represented a moderately large drugstore attending to customers’ needs and inquiries.

  • Provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options.
  • Settled disputes with customers by resolving issues in a calm and negotiable fashion.
  • Performed daily bookkeeping procedures such as balancing budget and preparing deposits.
  • Recorded stock and inventory of items daily and placed orders on items that needed to be replaced.
  • Supervised and trained junior staff and wrote up job performance evaluations.
  • Applied knowledge and expertise of store products to help customers make informed decisions on purchases.

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Retail customer service representative

Experienced

Create and maintain positive customer service relationships through rapid and accurate customer service. Create custom quotes based on customer needs and direct guests to appropriate areas of the store, advising on styles, function, and pricing.

  • Reduced inventory shortage incidents from 20 to 2 per month by implementing strict inventory controls and counting standards.
  • Designed and kept stocked sanitation carts for quicker open, close, and daily maintenance tasking.
  • Ensure fully stocked inventory, schedule deliveries and custom orders to meet customer needs.
  • Maintain store cleanliness and oversee junior staff work progress.

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