Service manager
Resume examples

Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

• Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
• Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
• Managed team performance and professional development through mentorship and training program oversight.
• Manage Service Technicians training program to maintain required certifications and safety.

Dynamic position requiring established leadership and project management expertise to direct the operations of a service department.

• Worked in collaboration with executive management and service associates to define business objectives and design strategic service protocols to achieve goals.
• Compiled and translated product features and customer insights into tailored service protocols that streamline customers’ experience and boost satisfaction rates.
• Liaised with the HR department to create training manuals for employee skills development.
• Kept abreast of market development and maintained interactions with clients to identify and harness opportunities to improve competitive edge by improve service standards.