Customer service supervisor
Resume examples

Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.

• Recommended and designed new marketing initiative that generated 50% increase in customers over the first month.
• Initiated social media program that resulted in 5,000 followers in 6 weeks that boosted monthly revenues 10% from social media advertisements.
• Collaborate and negotiate with management teams and corporate c-suite executives to gain approvals via presentations and data-driven recommendations.
• Analyze data sets about customer service inquiries and recommend solutions to improve processes and customer experiences.

Interactive entry-level position requiring close coordination with store customers to assess their needs and proffer helpful directions.

• Welcomed patrons into the establishment, and provided directions to the portion of the store that could hold the items they need.
• Confirmed the proper display of merchandise on shelves and monitored inventory levels to ensure prompt replenishment of fast selling products.
• Provided training and direction to new customer service associates to ensure adherence to the store’s service standards.
• Consistently exceeded customer satisfaction goals by leveraging relations expertise.