Medical receptionist
Resume examples

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Optimized clinic workflows by managing physician schedules and patient appointments. Provided outstanding customer service by answering questions, assisting new and returning patients with their queries, and creating a welcoming environment.

• Operated a multi-line telephone system to schedule appointments, resolve patients' billing issues, answer insurance questions and assist with prescription refills.
• Checked 65+ patients in and out of the clinic each day, collecting co-pays and deductibles and generating orders for specialized screenings, including CT scans, mammograms, and x-rays.
• Reviewed insurance coverage for all new patients and followed up with current patients' insurance companies for potential policy changes.
• Reviewed patient paperwork for accuracy ahead of lab tests, blood draws, and scans.
• Maintained reception equipment in optimal conditions, including scanners, printers, fax machines, and copiers.
• Cleaned and sanitized office areas, waiting rooms, and shared workspaces.

Performed various administrative duties, from patient record management to inventory restocking to ordering new diagnostic tests. Coordinated physician schedules and communicated patient arrivals or delays. Collected third-party claims while scheduling specialized surgeries for urgent patients.

• Organized files for 650+ patients following clinic's standards and HIPPA policies, completed insurance forms, billing invoices, patient authorization forms, and refill requests.
• Updated the EMR software periodically by scanning medical records, entering patients' demographic information, and creating new claims.
• Conducted regular office inventories, ensuring all medical supplies were ordered ahead of time and that all offices were properly re-stocked with basic tools and equipment.
• Arranged charts for 21 physicians in preparation for specialized appointments, ensuring all patient data was correctly updated and entered into the main database.
• Facilitated daily administrative functions, including patient scheduling, customer service, inventory management, reception of deliveries, and organization of supplies and machinery in exam rooms.

Delivered exceptional customer service by checking in new patients quickly, collecting medical information, and verifying insurance coverage for their service. Accelerated insurance payments by following up with target companies and instituting a new patient file system to save time and minimize errors.

• Scheduled 45+ appointments during each shift, updating the main office calendar as well as patients' billing information and required medical paperwork.
• Reduced repeat records by 12% and patient wait time by 5% by implementing a new digital filing system which allowed for faster verification of patient data, easy back-up, and elimination of unnecessary files.
• Communicated with pharmacies regarding medical authorizations, refills, and insurance claims, and informed patients about the status of their test results and physician's recommendations.
• Input patient data and insurance information into EMR software, ensuring absolute confidentiality as required by HIPAA compliance and clinic policies.
• Collected patient copayments, obtained third-party payer authorization for services provided, and verified that both insurance companies and patients were informed about any outstanding balances.