Customer service representative
Resume examples

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Worked for an electronics store handling customer inquiries and purchases.

• Conducted price and feature comparisons to encourage customers to purchase items.
• Kept track of stock and inventory and noted items that needed to be ordered.
• Explained in detail how various items functioned and operated to customers.
• Filed information on customers pertaining to return purchases.
• Inspected items for defectiveness and reported any issues to store manager.
• Maintained a polite and professional demeanor when interacting with customers.
• Organized displaced items on shelves and cleaned up store aisles.
• Informed customers on deals and specials for specific items.

Served as the primary point of contact for clients enrolled in company’s needs-based programs. Provided the connection between our Product Development and Sales teams. Demonstrated hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

• Reduced service calls 10% by adding KSA section to service webpage.
• Worked closely with customers and product managers to provide rapid and accurate service.
• Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
• Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

• Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
• Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
• Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
• Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.

Performed customer service duties for an independently owned clothing store.

• Assisted customers with purchasing and returning of items.
• Relayed customer feedback to the manager/owner of the store.
• Printed receipts and recorded debit and credit card payments.
• Answered questions addressed by customers clearly and thoughtfully.
• Greeted and welcomed customers who entered the store.
• Cleaned up and re-arranged items in store.
• Informed customers about discounts and specials.
• Decorated store during seasonal and holiday months.
• Advertised and promoted items and services on social media.
• Created “sale” signs for use during clearances.

Responded to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Analyzed client concerns through demonstrated effective listening, and provided solutions in a timely and efficient manner.

• Reduced customer attrition 80% by designing and executing new service offering.
• Provided a best-in-class client service experience over the phone and other communication channels.
• Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

• On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
• Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
• Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
• Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.

Represented a moderately large drugstore attending to customers’ needs and inquiries.

• Provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options.
• Settled disputes with customers by resolving issues in a calm and negotiable fashion.
• Performed daily bookkeeping procedures such as balancing budget and preparing deposits.
• Recorded stock and inventory of items daily and placed orders on items that needed to be replaced.
• Supervised and trained junior staff and wrote up job performance evaluations.
• Applied knowledge and expertise of store products to help customers make informed decisions on purchases.