Advise customers on products, services, and current promotions, identifying and recommending appropriate products and services based on their needs and preferences.
Serve as the primary point of contact for clients enrolled in company’s needs-based programs. Provide the connection between our Product Development and Sales teams. Demonstrate hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.
Respond to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Through demonstrated effective listening, can analyze client concerns, and provide solutions in a timely and efficient manner.
Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.
Create and maintain positive customer service relationships through rapid and accurate customer service. Create custom quotes based on customer needs and direct guests to appropriate areas of the store, advising on styles, function, and pricing.