Customer service representative

Customer service representative
Resume examples

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Customer service representative
Customer service representative
Resume examples

12Customer service representative resume examples found

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Customer service representative

Entry level

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Customer service associate


Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

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Retail customer service representative


Worked for an electronics store handling customer inquiries and purchases.

  • Conducted price and feature comparisons to encourage customers to purchase items.
  • Kept track of stock and inventory and noted items that needed to be ordered.
  • Explained in detail how various items functioned and operated to customers.
  • Filed information on customers pertaining to return purchases.
  • Inspected items for defectiveness and reported any issues to store manager.
  • Maintained a polite and professional demeanor when interacting with customers.
  • Organized displaced items on shelves and cleaned up store aisles.
  • Informed customers on deals and specials for specific items.

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Customer service representative


Served as the primary point of contact for clients enrolled in company’s needs-based programs. Provided the connection between our Product Development and Sales teams. Demonstrated hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

  • Reduced service calls 10% by adding KSA section to service webpage.
  • Worked closely with customers and product managers to provide rapid and accurate service.
  • Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
  • Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Customer service associate


Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

  • Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
  • Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
  • Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
  • Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.

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Retail customer service representative

Entry level

Performed customer service duties for an independently owned clothing store.

  • Assisted customers with purchasing and returning of items.
  • Relayed customer feedback to the manager/owner of the store.
  • Printed receipts and recorded debit and credit card payments.
  • Answered questions addressed by customers clearly and thoughtfully.
  • Greeted and welcomed customers who entered the store.
  • Cleaned up and re-arranged items in store.
  • Informed customers about discounts and specials.
  • Decorated store during seasonal and holiday months.
  • Advertised and promoted items and services on social media.
  • Created “sale” signs for use during clearances.

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Customer service representative


Responded to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Analyzed client concerns through demonstrated effective listening, and provided solutions in a timely and efficient manner.

  • Reduced customer attrition 80% by designing and executing new service offering.
  • Provided a best-in-class client service experience over the phone and other communication channels.
  • Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Customer service associate

Entry level

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

  • On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
  • Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
  • Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
  • Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.

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Retail customer service representative


Represented a moderately large drugstore attending to customers’ needs and inquiries.

  • Provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options.
  • Settled disputes with customers by resolving issues in a calm and negotiable fashion.
  • Performed daily bookkeeping procedures such as balancing budget and preparing deposits.
  • Recorded stock and inventory of items daily and placed orders on items that needed to be replaced.
  • Supervised and trained junior staff and wrote up job performance evaluations.
  • Applied knowledge and expertise of store products to help customers make informed decisions on purchases.

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Customer service representative


Resolved 200+ client inquiries each week via phone, email, and social media pages (Facebook, Twitter, and Instagram). Spearheaded process improvements and trained 5 customer service staff on call handling, problem-solving, and client relationship establishment and maintenance. 

  • Awarded customer service representative of the year consecutively from 2017 to 2021 courtesy of best-in-class support and service to customers both in-person or over the phone.
  • Leveraged customer complaints data in suggesting revolutionary process and service enhancement strategies, reducing customer churn by 8%.

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