10Help desk resume examples found
All examples are written by certified resume experts, and free for personal use. Copy any of the Help desk resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Help desk resume examples as inspiration only, while creating your own resume.
Learn more about: how to write a perfect resume
Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.
Log all received issues into proprietary help desk ticketing system, classifying and prioritizing incidents with excellent written communication for other technicians to respond to. Use sound judgement to identify trends, anticipate customer needs, and determine when to escalate incidents.
Ensure customer service is timely and accurate on a daily basis by recruiting, training, and supporting a highly efficient and effective team of help desk representatives and technicians. Maintain customer service standards by contributing to improving customer support by actively responding to queries and handling complaints.
Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.
Technical support position requiring a blend of customer service and technical skills in the daily execution of duties.
Interactive technical support position requiring sharp problem solving and communication skills.
Provided expertise on numerous IT systems, delivering a high level of customer service and exceptional technical support for end-user software/hardware. Performed analysis, diagnosis, and resolution to a variety of issues, documenting and maintaining an inventory of all computing equipment and purchases.
Complex role requiring comprehensive knowledge of technical components to deliver effective and prompt solutions to ensure customer satisfaction.
Complex role requiring supervision of a 5 man team to ensure the quality of remote customer support.
Identify problems and implement solutions with accurate communication to ensure courteous, timely, and effective resolution of customer issues. Ensure compliance with security procedures for data handling.
Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.
Create a perfect resume in a few minutes
Download our American style resume template. Chronological resume format. Download a functional resume template.
Learn more about the differences between a resume and a CV.
Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.