Call center representative

Call center representative
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Call center representative
Call center representative
Resume examples

4Call center representative resume examples found

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Call center representative

Entry level

Performed call center duties for an internet and phone service company.

  • Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
  • Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
  • Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
  • Addressed non-English speaking customers in their native languages.
  • Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
  • Reported to supervisor any difficulties in dealing with customers.

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Call center representative

Experienced

Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.

  • Improved the average customer interaction in high-volume customer service call center by creating and implementing universal call center agent scripts.
  • Recommended initiatives to improve customer experience while increasing call center agents’ performance metrics (KPI) by up to 50%.
  • Initiated process to increase awareness of promotional events during each customer phone call, earning $50k more revenue than anticipated during annual event.

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Call center representative

Experienced

Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Maintain knowledge of all state and federal regulations that are applicable to the transactions performed.

  • Mastered product knowledge to upsell compelling product offerings and earn additional monthly revenues of up to $3,000.
  • Promoted special store items or promotional events and products to upsell and boost average customer spend by $80 per customer.
  • Won “Employee of the Month” three times in one year.
  • Exceeded quarterly goals every quarter.

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Call center representative

Experienced

Receive and handle incoming customer calls to answer questions and identify specific customer needs through active listening and persuasive communication. Process customer transactions or note specific customer needs to follow up on. Adhere to security procedures and compliance policies.

  • Built valuable relationships with existing customers to cross-sell products and earn additional revenue of up to $6,000 monthly.
  • Boosted average customer spending by up to $100 through upselling our compelling products.
  • Implement and maintain policies and procedures to aid in meeting and exceeding monthly and annual goals.

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