Client relations manager
Resume examples

Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.

• Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
• Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
• Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
• Validate accuracy of testing and system outputs.

Multifaceted role encompassing relations management, project management and HR functions in support of a customer-oriented establishment.

• Streamlined baseline operating protocols to increase response rate to customer enquiries and expedite the delivery of practical solutions. Saving the company $200k on avoidable issues.
• Executed HR functions and oversaw recruitment and onboarding process. Evaluated and optimized team structures to improve overall employee productivity.
• Revamped CRM processes and introduced innovative tools to improve reporting and tracking activities.
• Worked as a liaison between company’s executives and end customers to communicate customer expectations and design targeted strategies to increase customer experience and build loyalty.