Customer service manager

Customer service manager
Resume examples

Resume Examples Objectives and summaries Templates Create your resume
Customer service manager
Customer service manager
Resume examples

4Customer service manager resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service manager resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service manager resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

Copy to clipboard 42

Customer service manager

Senior

Worked as a customer relations manager for a mid-sized chain retail store.

  • Supervised and trained 60-70 junior employees.
  • Responsible for interviewing and hiring new talent to represent the store brand.
  • Greeted and interacted with customers while monitoring the store.
  • Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
  • Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
  • Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
  • Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
  • Represented the store brand at national conferences.

Copy to clipboard 32

Customer service manager

Senior

Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.

  • Co-created a new consulting service delivery process that reduced wait times for new customers by up to 10 minutes.
  • Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
  • Piloted the performance management process to support Talent Development.
  • Generated relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

Copy to clipboard 9

Customer service manager

Experienced

Performed supervisor duties as an automotive service manager for an auto repair shop.

  • Recruited, oriented, and trained employees for efficient serviceability.
  • Provided answers to customer queries in a calm and courteous manner.
  • Reviewed yearly reports and tracked budget expenses.
  • Wrote guidelines and policies for staff to follow to ensure quality service was being performed.
  • Maintained records of vehicle repairs and fees.
  • Monitored inventory for regulation and availability of vehicle parts and repair tools.
  • Oversaw the disposal of hazardous and dangerous fluids and materials.
  • Supervised employees and wrote performance reviews.
  • Ensured that auto shop followed the OSHA rules and regulations.

Copy to clipboard 5

Professional resume templates

Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.

Create a perfect resume in a few minutes

  • Field-tested resume templates created by experts
  • Powered by Resume.io
  • Try now for free!
Resume examples

Free resume templates

  • Free for personal use
  • Direct download as a Microsoft Word document
  • Created by a CPRW certified resume expert
  • Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume examples

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template.

resume chronological

Learn more about the differences between a resume and a CV.

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

cv template