Call center agent

Call center agent
Resume examples

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Call center agent
Call center agent
Resume examples

3Call center agent resume examples found

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Call center agent


Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.
  • Collaborated with other team leads within the department to improve customer service policies and quality.
  • Oversaw onboarding processes for new hires and ensured adherence to established standards.

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Call center agent

Entry level

Immersive position requiring critical thinking and customer service skills on execution of duties.

  • Shadowed experienced agents to assimilate the most effective practices to deliver the best support to customers.
  • Collaborated with colleagues on complex issues to develop and deliver prompt solutions that satisfy client needs.
  • Participated in training initiatives and professional development conferences to improve skills.
  • Performed ad hoc duties as directed by supervisors.

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Call center agent


Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information. Ensure that all incoming sales inquiries are answered promptly, professionally, and according to script.

  • Reduced overall call time from 20 to 10 minutes by writing and implementing new script with more streamlined call focus.
  • Use mutual database to log customer information and reduce database clutter by consolidating information.
  • Conduct customer service and surveys over the phone and accurately record responses.

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