Reception

Reception
Resume examples

Resume Examples Objectives and summaries
Reception
Reception
Resume examples
Resume Examples Objectives and summaries

Medical receptionist

Senior

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

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Medical receptionist

Experienced

Served in a multi-functional role as an office manager and executive assistant to Dr. ABC. Led and fostered an environment of teamwork and customer service within the front office. Composed and edited correspondence, documents, and reports for leadership and staff.

  • Performed basic accounting such as creating expense reports and handling accounts receivable / accounts payable.
  • Identified operational deficiencies and implemented changes for improvement.
  • Managed electronic health system, responded to inquiries, and effectively communicated with clients and suppliers.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.
  • Ordered office and medical supplies; filed documents and arranged travel for a physician as needed.
  • Made requests from doctors, case managers, and nurses to coordinate x-ray orders, surgeries, prescriptions, and regular appointments.
  • Coordinated daily calendars and arranged travel for patients coming from out of town.
  • Answered and screened calls, ordering office supplies, filing patient records, and distributed mail.
  • Followed all policies and procedures and maintained sensitive information and issues with discretion.
  • Utilized EHS and Excel spreadsheets to collect, enter and analyze patient information.

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Dental receptionist

Experienced

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

  • Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
  • Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
  • Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
  • Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
  • Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
  • Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
  • Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

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Receptionist

Experienced

Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.

  • Improved check-in process by converting compliance paperwork processes to virtual platform to be completed before customers arrive at the office.
  • Work closely with hiring managers, human resources, and candidates to schedule employment interviews.
  • Deal discreetly with highly sensitive and confidential written, electronic, and oral communications to ensure customer confidentiality.
  • Leads the on-boarding process for new employees, including office preparation, IDs, keys, computer and email set-up; arranges initial meetings with team members.
  • Creates and edits PowerPoint presentations and participates in special projects as needed.

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Receptionist

Entry level

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

  • Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
  • Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
  • Maintain Reception Support Guide and update with accurate, current information.

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Receptionist

Senior

Manage inbound and outbound phone calls with clients in a personalized, friendly, and inviting manner to complete scheduling, confirm appointments, or provide pertinent information. Handle client out-processing by ensuring all current and future needs are met. Maintain office cleanliness and organization of inventory and resources with team members.

  • Gave tours to visiting corporate executives as well as classes from local college programs.
  • Reduced spending 15% by researching, recommending, and gaining approval from management team to move forward with changing maintenance vendor.
  • Match clients with the best-suited professionals for their needs.

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Front desk receptionist

Entry level

Greet clients in a personalized, friendly, and inviting manner, managing phone calls and walk-in guests to confirm information, appointment times, or satisfy requests as needed. Serve as the primary point of contact for the reserving/scheduling of meeting and conference rooms.

  • Named “Employee of the Month” for 5 months over 1 year.
  • Organize and manage inventory, tracking levels and recording items for procurement.
  • Assist with meeting minutes and typing, logging, and routing correspondence.

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Front desk receptionist

Experienced

Greet virtual and walk-in customers by answering the telephone, tactfully discerning what the caller needs, referring them to proper staff, and taking and relaying messages.

  • Reduced the risk of injury by strategically placing PPE kits at front of office for staff to easily find and bring with them to work sites.
  • Reduced waste 10% by altering inventory standards for on-hand volumes during specific seasons.
  • Assist with typing, logging, and routing correspondence for signature and ensuring that correspondence, leave papers, messages, and other documents are in compliance with policy, guidelines and procedures.

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