Reception
Resume examples

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

• Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
• Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
• Maintain Reception Support Guide and update with accurate, current information.

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
• Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
• Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
• Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
• Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.

• Improved check-in process by converting compliance paperwork processes to virtual platform to be completed before customers arrive at the office.
• Work closely with hiring managers, human resources, and candidates to schedule employment interviews.
• Deal discreetly with highly sensitive and confidential written, electronic, and oral communications to ensure customer confidentiality.
• Leads the on-boarding process for new employees, including office preparation, IDs, keys, computer and email set-up; arranges initial meetings with team members.
• Creates and edits PowerPoint presentations and participates in special projects as needed.

Optimized clinic workflows by managing physician schedules and patient appointments. Provided outstanding customer service by answering questions, assisting new and returning patients with their queries, and creating a welcoming environment.

• Operated a multi-line telephone system to schedule appointments, resolve patients' billing issues, answer insurance questions and assist with prescription refills.
• Checked 65+ patients in and out of the clinic each day, collecting co-pays and deductibles and generating orders for specialized screenings, including CT scans, mammograms, and x-rays.
• Reviewed insurance coverage for all new patients and followed up with current patients' insurance companies for potential policy changes.
• Reviewed patient paperwork for accuracy ahead of lab tests, blood draws, and scans.
• Maintained reception equipment in optimal conditions, including scanners, printers, fax machines, and copiers.
• Cleaned and sanitized office areas, waiting rooms, and shared workspaces.

Greet virtual and walk-in customers by answering the telephone, tactfully discerning what the caller needs, referring them to proper staff, and taking and relaying messages.

• Reduced the risk of injury by strategically placing PPE kits at front of office for staff to easily find and bring with them to work sites.
• Reduced waste 10% by altering inventory standards for on-hand volumes during specific seasons.
• Assist with typing, logging, and routing correspondence for signature and ensuring that correspondence, leave papers, messages, and other documents are in compliance with policy, guidelines and procedures.

Revitalized the front-desk function by routinely instituting process improvements with a keen focus on reducing costs, service times, and patient complaints. 

• Enhanced client satisfaction by introducing a queuing system that reduced the patient time at the front desk from 10 minutes to a maximum of 4 minutes.
• Improved the scheduling function by taking clients through all the treatment plans and scheduling appointments according to their availability. 
• Drafted a FAQ response sheet that was pivotal in slashing the time taken per call from an average of 8 minutes to just under 5 minutes.

Manage inbound and outbound phone calls with clients in a personalized, friendly, and inviting manner to complete scheduling, confirm appointments, or provide pertinent information. Handle client out-processing by ensuring all current and future needs are met. Maintain office cleanliness and organization of inventory and resources with team members.

• Gave tours to visiting corporate executives as well as classes from local college programs.
• Reduced spending 15% by researching, recommending, and gaining approval from management team to move forward with changing maintenance vendor.
• Match clients with the best-suited professionals for their needs.