Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.
Served in a multi-functional role as an office manager and executive assistant to Dr. ABC. Led and fostered an environment of teamwork and customer service within the front office. Composed and edited correspondence, documents, and reports for leadership and staff.
Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.
Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.
Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.
Manage inbound and outbound phone calls with clients in a personalized, friendly, and inviting manner to complete scheduling, confirm appointments, or provide pertinent information. Handle client out-processing by ensuring all current and future needs are met. Maintain office cleanliness and organization of inventory and resources with team members.
Greet clients in a personalized, friendly, and inviting manner, managing phone calls and walk-in guests to confirm information, appointment times, or satisfy requests as needed. Serve as the primary point of contact for the reserving/scheduling of meeting and conference rooms.
Greet virtual and walk-in customers by answering the telephone, tactfully discerning what the caller needs, referring them to proper staff, and taking and relaying messages.