Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.
Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.
Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.
Ensure delivery of exceptional customer experience quality as senior staff member with oversight of customer renewals and enterprise-level account management. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Partners with other business units and partners to anticipate and meet specific customer needs.
Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.
Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.