Customer service manager

Customer service manager
Resume examples

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Customer service manager
Customer service manager
Resume examples

6Customer service manager resume examples found

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Customer service manager


Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieve KPI’s and manage team performances to help them meet their KPI’s.
  • Manage and execute Shrink and Safety programs.

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Customer service manager


Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.

  • Co-created a new consulting service delivery process that reduced wait times for new customers by up to 10 minutes.
  • Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
  • Piloted the performance management process to support Talent Development.
  • Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

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Customer service supervisor


Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.

  • Recommended and designed new marketing initiative that generated 50% increase in customers over the first month.
  • Initiated social media program that resulted in 5,000 followers in 6 weeks that boosted monthly revenues 10% from social media advertisements.
  • Collaborate and negotiate with management teams and corporate c-suite executives to gain approvals via presentations and data-driven recommendations.
  • Analyze data sets about customer service inquiries and recommend solutions to improve processes and customer experiences.

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Customer success manager


Ensure delivery of exceptional customer experience quality as senior staff member with oversight of customer renewals and enterprise-level account management. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Partners with other business units and partners to anticipate and meet specific customer needs.

  • Increased product adoption 10% by collecting and acting on customer feedback with expanded options and product efficiencies.
  • Leveraged B2B SaaS customer success, account management, and consulting experience to build strong, trusted customer relationships.
  • Earned award for innovative account management, 2017.

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Client relations manager


Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.

  • Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
  • Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
  • Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
  • Validate accuracy of testing and system outputs.

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Service manager


Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

  • Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
  • Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
  • Managed team performance and professional development through mentorship and training program oversight.
  • Manage Service Technicians training program to maintain required certifications and safety.

Useful example? Yes 1
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