Customer service manager

Customer service manager
Resume examples

Resume Examples Objectives and summaries
Customer service manager
Customer service manager
Resume examples
Resume Examples Objectives and summaries

Customer service manager

Experienced

Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieve KPI’s and manage team performances to help them meet their KPI’s.
  • Manage and execute Shrink and Safety programs.

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Customer service manager

Senior

Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.

  • Co-created a new consulting service delivery process that reduced wait times for new customers by up to 10 minutes.
  • Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
  • Piloted the performance management process to support Talent Development.
  • Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

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Customer service supervisor

Experienced

Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.

  • Recommended and designed new marketing initiative that generated 50% increase in customers over the first month.
  • Initiated social media program that resulted in 5,000 followers in 6 weeks that boosted monthly revenues 10% from social media advertisements.
  • Collaborate and negotiate with management teams and corporate c-suite executives to gain approvals via presentations and data-driven recommendations.
  • Analyze data sets about customer service inquiries and recommend solutions to improve processes and customer experiences.

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Customer success manager

Experienced

Ensure delivery of exceptional customer experience quality as senior staff member with oversight of customer renewals and enterprise-level account management. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Partners with other business units and partners to anticipate and meet specific customer needs.

  • Increased product adoption 10% by collecting and acting on customer feedback with expanded options and product efficiencies.
  • Leveraged B2B SaaS customer success, account management, and consulting experience to build strong, trusted customer relationships.
  • Earned award for innovative account management, 2017.

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Client relations manager

Experienced

Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.

  • Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
  • Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
  • Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
  • Validate accuracy of testing and system outputs.

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Service manager

Experienced

Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

  • Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
  • Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
  • Managed team performance and professional development through mentorship and training program oversight.
  • Manage Service Technicians training program to maintain required certifications and safety.

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