Customer service manager

Customer service manager
Resume examples

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Customer service manager
Customer service manager
Resume examples

17Customer service manager resume examples found

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Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

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Customer success manager

Senior

Handled managerial and customer success responsibilities for a jewelry boutique.

  • Reviewed job performance evaluations of employees and carried out promotions and terminations.
  • Streamlined store operations by assigning responsibilities to employees based on primary strengths.
  • Fostered relationships and solid customer bases with local community organizations and businesses.
  • Received commissions from jewelry brands that proved to be popular with long-term customer bases.
  • Managed a marketing team of 15 where ideas for advertising products and boutique services were approved and/or rejected.
  • Advised and mentored employees by sharing with them past experiences in successes and failures to help them make informed choices on retaining customers.

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Customer service supervisor

Experienced

Demonstrate high-level of customer service and generate new revenue with great customer communication and innovative service recommendations. Manage project teams and large customer initiatives.

  • Recommended and designed new marketing initiative that generated 50% increase in customers over the first month.
  • Initiated social media program that resulted in 5,000 followers in 6 weeks that boosted monthly revenues 10% from social media advertisements.
  • Collaborate and negotiate with management teams and corporate c-suite executives to gain approvals via presentations and data-driven recommendations.
  • Analyze data sets about customer service inquiries and recommend solutions to improve processes and customer experiences.

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Service manager

Experienced

Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

  • Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
  • Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
  • Managed team performance and professional development through mentorship and training program oversight.
  • Manage Service Technicians training program to maintain required certifications and safety.

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Client relations manager

Experienced

Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.

  • Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
  • Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
  • Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
  • Validate accuracy of testing and system outputs.

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Customer service manager

Senior

Worked as a customer relations manager for a mid-sized chain retail store.

  • Supervised and trained 60-70 junior employees.
  • Responsible for interviewing and hiring new talent to represent the store brand.
  • Greeted and interacted with customers while monitoring the store.
  • Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
  • Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
  • Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
  • Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
  • Represented the store brand at national conferences.

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Customer success manager

Entry level

Worked for a company that sold video game merchandise.

  • Collaborated with a team of 6 to come up with ideas for helping to build a customer base.
  • Performed research to find out what games were popular and made lists of purchases for senior manager to consider.
  • Interacted with customers and answered any questions they asked with professionalism and courtesy.
  • Adhered to guidelines set by senior staff in determining how to best serve customers.
  • Tested video games for ease of playability and quality assurance.
  • Created a small, 8 question survey form for customers to fill out after making purchases.

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Customer service supervisor

Entry level

Interactive entry-level position requiring close coordination with store customers to assess their needs and proffer helpful directions.

  • Welcomed patrons into the establishment, and provided directions to the portion of the store that could hold the items they need.
  • Confirmed the proper display of merchandise on shelves and monitored inventory levels to ensure prompt replenishment of fast selling products.
  • Provided training and direction to new customer service associates to ensure adherence to the store’s service standards.
  • Consistently exceeded customer satisfaction goals by leveraging relations expertise.

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Service manager

Senior

Dynamic position requiring established leadership and project management expertise to direct the operations of a service department.

  • Worked in collaboration with executive management and service associates to define business objectives and design strategic service protocols to achieve goals.
  • Compiled and translated product features and customer insights into tailored service protocols that streamline customers’ experience and boost satisfaction rates.
  • Liaised with the HR department to create training manuals for employee skills development.
  • Kept abreast of market development and maintained interactions with clients to identify and harness opportunities to improve competitive edge by improve service standards.

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Client relations manager

Senior

Multifaceted role encompassing relations management, project management and HR functions in support of a customer-oriented establishment.

  • Streamlined baseline operating protocols to increase response rate to customer enquiries and expedite the delivery of practical solutions. Saving the company $200k on avoidable issues.
  • Executed HR functions and oversaw recruitment and onboarding process. Evaluated and optimized team structures to improve overall employee productivity.
  • Revamped CRM processes and introduced innovative tools to improve reporting and tracking activities.
  • Worked as a liaison between company’s executives and end customers to communicate customer expectations and design targeted strategies to increase customer experience and build loyalty.

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