Call center supervisor

Call center supervisor
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Call center supervisor
Call center supervisor
Resume examples

3Call center supervisor resume examples found

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Call center supervisor

Experienced

Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.

  • Improved the average customer interaction in high-volume customer service call center by creating and implementing universal call center agent scripts.
  • Recommended initiatives to improve customer experience while increasing call center agents’ performance metrics (KPI) by up to 50%.
  • Initiated process to increase awareness of promotional events during each customer phone call, earning $50k more revenue than anticipated during annual event.

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Call center supervisor

Entry level

Demanding position requiring multitasking and communication skills to manage large volumes of customer call-ins daily.

  • Leveraged verified data and improved product knowledge to provide recommendations and support to customers to ensure satisfaction.
  • Worked under the direct supervision of the department head to executed duties as required.
  • Utilized established problem solving and communication skills to provide comprehensive and continuous support to customers.
  • Performed ad hoc responsibilities as required by supervisors.

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Call center supervisor

Senior

Challenging leadership position requiring analytical and problem solving skills to lead a team of talented agents to drive customer engagement and increase performance.

  • Led staff meetings and routinely monitored performance metrics to identify lapses and implement corrective strategies.
  • Liaised with sales team leads to coordinate multichannel promotional marketing strategies and communicate new services to customers.
  • Oversaw HR functions to improve onboarding times, and developed training manuals and SOPs to improve staff performance.
  • Provided performance feedback to each member on the team and provided one-on-one trainings to improve performance.

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