13Call center resume examples found
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Performed call center duties for an internet and phone service company.
Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.
Anticipate customer requirements and recommend appropriate actions for service providers and customers alike. Develop training plans for staff members to ensure industry and professional growth. Responsible for the resolution of escalated customer issues.
Immersive position requiring critical thinking and customer service skills on execution of duties.
Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Maintain knowledge of all state and federal regulations that are applicable to the transactions performed.
Demanding position requiring multitasking and communication skills to manage large volumes of customer call-ins daily.
Technical customer-centric role requiring sharp wit and critical thinking skills to provide effectual support to customers.
Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.
Receive and handle incoming customer calls to answer questions and identify specific customer needs through active listening and persuasive communication. Process customer transactions or note specific customer needs to follow up on. Adhere to security procedures and compliance policies.
Challenging leadership position requiring analytical and problem solving skills to lead a team of talented agents to drive customer engagement and increase performance.
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