Director
Resume examples

Brought on board to direct the company’s HR function as it underwent rapid expansion. Revamped the entire department by instituting new HR practices and standards, establishing new policies and procedures for staff, strengthening regulatory compliance, and introducing a staff performance management program. 

• Revitalized the recruitment efforts of all the company’s branches by developing interview guides and suggesting strategic sourcing channels, attracting highly qualified candidates for all vacancies.
• Raised staff morale through employee welfare programs that addressed grievances and violations, achieving a 40% increase in the overall output.

Owned the communication, future strategies, and team development with the senior leadership and stakeholders. Strengthened regulatory compliance and analyzed business performance against competitor and industry trends.

• Established robust operational monitoring and management framework, fostering continued improvements that optimized the overall efficiency.
• Leveraged customer feedback in gauging progress against KPIs, developing and implementing new policies and procedures that guaranteed high standards of customer service.
• Routinely met with departmental heads to discuss operational issues, providing room for knowledge sharing on process improvement strategies. 

Directed finance team connected to controllership, corporate operations, financial planning, and revenue reporting within region.

• Collaborated with Head of Finance Department to create yearly and periodical finances and executed strategic initiatives to expand top-line performance.
• Strategized and directed finance team to drive progress, strengthened budget-controlling system using Sage Intacct & QuickBooks and scaled infrastructure for revenue generation.
• Directed financial models’ developers to assist business units in both tactical and strategic forecasting.
• Supervised and assisted the team of finance collaborators in financial forecasting, auditing, mergers and acquisitions, reporting, yearly allocation and SOX conformity.
• Managed financial forecasts for management; done accountancy for risks and opportunities associated and offered alternatives for revenue generation.

Designed and integrated new marketing communication plans to maintain brand consistency, improve customer relationships and maximize product effectiveness. Developed e-mail campaigns to generate sales while improving SEO strategies.

• Oversaw the creation of promotional and collateral materials for new product campaigns.
• Trained and mentored junior support teams, providing tools for successful sales growth, teaching about brand awareness, and experimenting with both B2B and B2C marketing.
• Integrated new marketing communications plans and analyzed budgets before execution.
• Organized a local conference with over 600 participants focusing on marketing strategies, fund-raising efforts, and digital program development.
• Increased profit margins by 55% through stronger client retention campaigns and better sales strategies based on market demographics for each product.

Designed and implemented technology infrastructure across 100+ retail locations to reduce security standards regulatory requirements. Oversaw IT management teams and delegated automation and migration tasks.

• Gathered and led cross-functional committee to form buy-in strategies.
• Directed executive leadership presentations and meetings to secure vital buy-ins for project support.
• Drafted and enacted enterprise-wide standard practices to streamline operations.
• Managed all aspects to Software Development Lifecycle (SDLC) including system design and complex IT operations.