Account manager
Resume examples

Compiled and presented campaign reporting to evaluate consumer return on investment and identified the potential for improvement.

• Kept track of accounts and ensured affordable and appropriate services for the clients.
• Responded to customer inquiries, feedback, and demands.
• Met squad daily to discuss progress and identify new opportunities to enhance operations.
• Generated progress reports and gave them to customers and higher-ups in the company.
• Determined opportunities for cross-selling, upselling, and renewals and maintained regular contact with the sales team.
• Maintained accurate customer records and kept track of any contract modifications and renewals.
• Nurtured and strengthened client relationships to establish long-lasting collaborations.

Directly responsible for the preservation and expansion of the customer base by finding business opportunities and manage customer relationships. Develop clients into long-term, profitable relationships by educating and training them on the company’s portfolio of products.

• Responsible for the entire sales cycle from start to finish, consistently reaching out for updates and possibilities for additional business.
• Guided and mentored junior account managers to help them increase sales by up to 50% in their second year.
• Provide a professional and consistent positive environment and reflection of the company’s core values.
• Developed sales agendas with targeted communication methods, frequently asked questions, and high quality customer service.
• Managed a portfolio of 50+ clients and increased potential sales pool by 50%.

Supported the company's new start-up office and assisted with the consumer experience, product activation, retail environment, and production and development of face-to-face marketing strategies and programs.

• Managed regular client communication proactively and relayed necessary details and information, including design, production, and product quality.
• Examined past activities and experiences to create strategic plans and strategies for upcoming client initiatives.
• Developed estimates, creative briefs, and relevant reports in collaboration with corporate production teams to ensure that all project components were implemented and timely invoiced.
• Administered financial plans throughout projects to ensure audit responsibility to internal departments and clients.

Managed major accounting transactions, including payable and receivable reconciliations and quarterly and annual closings. Collected monthly statement data and investigated variances and trends. Outlined new revenue-generating pipelines while maintaining strong networks with professional organizations.

• Generated $3.5M in annual revenue by partnering with senior executives to develop new product strategies for large financial institutions.
• Oversaw the preparation of tax return documents and evaluated audit financial transactions.
• Increased yearly sales by 18% by meeting annual quotas, developing new accounts through outside and inside sales, and finding new solutions to achieve revenue retention.
• Assembled data for quarterly and annual tax filings, and estimated payments, and ensured management complied with filing requirements and regulations throughout the process.
• Responded to financial inquiries by summarizing and interpreting data, applying financial principles, and developing recommendations.

Oversees the full sales cycle with existing and new clients, identifying opportunities to educate and provide value while meeting company sales objectives.

• Built customer relationships to increase same-customer sales by 50% year-over-year by offering and explaining the benefits of additional value-creating services.
• Educated enterprise-level clients on advanced software capabilities and features.
• Able to be familiar with company products at the expert level to be able to present and show clients new features without waiting on sales specialist availability.
• Consistently performed at the top 10% of sales staff and top 1% at generating cold-call leads.
• Increased revenue for software by 30% and increased sales for additional software education and training by 50%.

Oversee and execute top client contracts, generating new sales and opportunities for new business by networking with small businesses.

• Managed a portfolio of 15 local small businesses, driving $1 million in revenue.
• Initiated collaboration with the marketing team to identify advertising opportunities, resulting in 100% increase in organic website visits and product demonstrations.
• Demonstrated new products and services to clients to increase sales by 15% per client on average.
• Maintain relationships with clients by managing execution and progress through frequent calls and checkups.

Responsible for client relations, employee engagement, community outreach, and ensuring financial and performance objectives are met.

• Increased client purchase orders by 20% by improving relations and customer experience.
• Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
• Piloted the performance management process to support Talent Development.
• Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Develop new business by providing product demonstrations and take note of requested features for future offerings.

• Mastered product knowledge to upsell compelling product offerings and earn additional revenue from 50% of clients.
• Developed long-term relationships with customers, educating and problem-solving for them, increasing customer retention by 40%.
• Consistently place in the top 10% of sales each month.
• Proven track record delivering strong and consistent sales growth while consistently exceeding revenue targets.

Developed and executed an organizational territory plan and used account planning, strategy, and NetSuite to monitor sales.

• Drafted customer contact reports, production schedules, and project estimates to deliver fast RFP replies.
• Kept precise records for the inventory and financial notes.
• Crafted proposals incorporated every aspect of the solution offered, presented value propositions, ROI analyses, and negotiated prices and contractual terms.
• Created, communicated, and implemented key performance indicators and measuring tools to support the Customer Value Product delivery.
• Developed budget plans and campaign strategies to boost performance and surpass customers' KPIs.
• Analyzed industry dynamics and interacted with customers to communicate the benefits of the products.