Director of operations
Resume examples

Lead operational activities to achieve profit and expense goals, providing the highest possible service to the customer base, and ensuring compliance with corporate policies and government regulations. Provide a work environment that increases quality, efficiency, and safety.

• Ensured timely delivery of needed inventory and materials for a staff of 1000+ employees.
• Consistently improved supply chain execution and performance to reduce costs nationwide.
• Driving force behind a company culture shift, increasing employee satisfaction by 25%.
• Reported analysis and operations improvement plans to executive leadership, taking ownership and ensuring completion of approved initiatives.
• Deliver all supply chain KPI’s and targeted goals and objectives.

Played key roles in the budget development process and the company’s growth and expansion plans. Formulated operational strategies to amplify the overall efficiency and output and reduce costs.

• Outlined, executed, and reviewed the company’s operational policies and guidelines, maintaining an over 95% operational efficiency rating. 
• Conceptualized and implemented new growth directives that saw a 20% increase in revenues and a 30% increase in the market share.
• Collaborated with the Human Resource department in crafting job descriptions and developing strategic employee training programs, ensuring the onboarding and development of top talents.

Owned the communication, future strategies, and team development with the senior leadership and stakeholders. Strengthened regulatory compliance and analyzed business performance against competitor and industry trends.

• Established robust operational monitoring and management framework, fostering continued improvements that optimized the overall efficiency.
• Leveraged customer feedback in gauging progress against KPIs, developing and implementing new policies and procedures that guaranteed high standards of customer service.
• Routinely met with departmental heads to discuss operational issues, providing room for knowledge sharing on process improvement strategies.