Office manager
Resume examples

Oversaw all administrative tasks while implementing new policies and procedures for running day-to-day operations smoothly. Processed and submitted executive expense reports, coordinated space, performed office organization tasks and maintained paper and electronic files.

• Supported multiple offices, supervisors, and clerical staff in processing purchase orders, invoices weekly, process, and investigate claims.
• Updated and tracked documentation required to complete and submit jobs for billing.
• Worked with Contract Manager for project set-up and initial Oracle WOM unit rate schedules for primary and subcontractors.
• Ensured project unit revenue is recognized weekly for all projects while entering revenue details accurately.
• Reviewed the weekly Accounts Receivables report for customer invoice payment and collection.
• Provided executive-level administrative support by conducting research, handling information requests, review/track/analyze budgets and maintain records and databases essential to project management.

Challenging role which required proactiveness and collaboration in the execution of daily duties. 

• Ensured seamless office operations by providing efficient administrative support to colleagues.
• Managed and completed assigned tasks in a prompt and accurate manner.
• Developed schedule management, events organization and prioritization skills.
• Maintained a detailed database of documents and records, ready for use at any give time.

Supported multiple teams with various administrative tasks ensuring office operations run smoothly and successfully every day. Answered and screened phone calls for the department and route calls promptly. Ensured confidentiality of files per established policies and procedures

• Created policies, procedures, and objectives to maximize workflow and ensure accuracy of records, reports, and letters.
• Monitored supply levels and ordered supplies.
• Trained new hires on SOPs for office workflows, routine operations, and company processes and procedures.
• Performed service and maintenance activities for minor equipment.

Collaborative position requiring interpersonal skills and strong work ethic to work effectively with staff from all departments within the organization to foster defined objectives.

• Adhered to all regulatory requirements in the execution of daily duties.
• Collaborated with teams from other departments to provide comprehensive support and ensure the seamless flow of office functions.
• Prioritized internal and external correspondence, ensuring safe delivery to the required desk.
• Answered incoming phone calls to attend to the needs and inquiries of the caller.

Oversaw shipping activities and tracked all purchases, confirmed the accuracy of deliveries, approved payment and audits records to ensure compliance with established guidelines. Processed orders, invoices, and internal chargebacks for product delivery.

• Hired and supervised 5 administrative staff, and trained new hires on company policies and procedures.
• Reduced cost of supplies by 20% through selecting and negotiating best pricing with vendors.
• Coordinated schedules and workflows, and established strong relationships with customers, suppliers, and manufacturers.
• Managed spreadsheets, organized meetings, created forms/surveys, slide decks, sorted and distributed incoming mails.
• Administered all governmental compliance reporting required by the contract such as certified payrolls, diverse business participants, and project labor statistics for hiring goals.

Coordinated routine process improvements to maximize efficiency in office operations. Received incoming calls and directed them to the appropriate departments, managed senior staff’s travel and accommodation arrangements, and liaised with the HR department in managing the employee payroll.

• Managed office inventory by replenishing stocks, and slashed procurement costs by 30% by establishing lasting relations with vendors.
• Heightened office workflow efficiency through routine process and system enhancements, increasing productivity by 25%.
• Monitored office and travel expenses, coordinating with the finance team in developing strategies for cost-cutting.

Administered routine office and administration duties including answering high volume calls, invoices, billing, communication system, space utilization, and mail services. Verified medical malpractice insurance for new hires and maintained employee files with strict confidence.

• Managed biweekly payrolls and time tracking for all the employees.
• Reviewed patient charts for accuracy before billing for compliance with company policies, federal, state, and local regulations.
• Educated and coached staff ensuring compliance with third-party payors and fiscal intermediary.
• Hired, trained, led, and performed performance evaluation for Records Coordinator to ensure quality and accuracy of medical records.
• Supported Director in audits and licensure reviews through maintaining policy and procedure books and personal records.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Verified medical malpractice insurance for new hires and documented employee records ensuring compliance with human resources and regulatory agencies
• Reconciled petty cash/expenses and processed Accounts Payables according to care center policies and procedures.

Engaging position requiring collaborations, prioritization and administration expertise to drive efficiency in support of a fast-paced organization.

• Liaised with operations manager to thoroughly evaluate daily operation, identify pain-points and develop strategic initiative to counteract them.
• Processed inventories, ledgers and employee benefits using ERP System Administrator.
• Led a team of administrators to provide coordinated administrative support to co-workers and ensure efficient office operations.
• Oversaw the organization of work schedules, special events and project prioritization to ensure the timely completion of projects.

Handled office communication while assisting with coordinating critical processes and functions. Organized staff meetings, prepared and maintained the master schedule, worked closely with the senior staff in procuring supplies, and provide ad-hoc support to office staff. 

• Established proper measures that ensured efficiency and accuracy in the reception and transfer of calls, mail, faxes, and emails.
• Exemplified excellence in customer service by greeting customers and visitors and providing quick and exceptional service.
• Controlled inventory by leveraging up-to-date knowledge of supplies levels in procuring both offices and break room provisions, preventing stockouts.