Oversaw staff training and development for popular local lounge and bar. Recruited, hired, and trained staff, ensuring consistent support for a well-trained hospitality team. Tracked and analyzed client data and trends to make actionable, data-driven decisions.
Coordinate overall success of food service delivery impacting the bottom line by collaborating with business leadership on menu items and partnerships. Manage daily kitchen activities, plan and assign work to crew, and report data and trends to management teams.
Oversaw delivery of exceptional dining experience to earn local business. Maintained low costs and turnover to generate greatest profit margins. Developed and executed daily management procedures including opening, closing, and cash handling. Analyzed customer consumer data and produced reports or evaluations supporting data-driven recommendations for improvement.
Optimized operations and staff development for busy local family-owned restaurant. Oversaw local and federal regulation compliance of financial reporting, business operations, and safety adherence. Recruited talented staff and crew members and trained reliable, motivated teams. Supervised maintenance and cleanliness of restaurant facility and equipment.
Created high-quality customer-centric service environment through staff development, customer engagement plans, and proactive expenditure reductions such as waste, spoilage, or turnover. Managed inventories, storage conditions, and sales improvement planning. Directed all business operations and financial reporting in compliance with legal regulations and safety standards.
Oversaw general operations and compliance of three regional restaurants. Carried out timely communications to solve complex issues across locations. Gathers regional statistics and performed in-depth analysis to develop recommendations for all establishments under the brand or individual franchises. Completed performance analyses for Restaurant Managers and approved new promotions or partnerships with local businesses.
Oversaw staff development and local partnerships for 5-star restaurant in the heart of downtown activity center. Ensured customer success by leading training elements to develop staff expertise and confidence. Handled escalated customer issues or questions with diplomacy and poise under pressure.
Ensures smooth operations and kitchen safety compliance through meticulous attention to detail and hands-on leadership approach. Creates and adjusts work schedules in accordance with volume trends and coordinates itineraries and schedules with front-of-house staff. Uses culinary arts background to recruit and hire excellent kitchen staff including crew and chefs.