Account manager
Resume examples

Compiled and presented campaign reporting to evaluate consumer return on investment and identified the potential for improvement.

• Kept track of accounts and ensured affordable and appropriate services for the clients.
• Responded to customer inquiries, feedback, and demands.
• Met squad daily to discuss progress and identify new opportunities to enhance operations.
• Generated progress reports and gave them to customers and higher-ups in the company.
• Determined opportunities for cross-selling, upselling, and renewals and maintained regular contact with the sales team.
• Maintained accurate customer records and kept track of any contract modifications and renewals.
• Nurtured and strengthened client relationships to establish long-lasting collaborations.

Supported the company's new start-up office and assisted with the consumer experience, product activation, retail environment, and production and development of face-to-face marketing strategies and programs.

• Managed regular client communication proactively and relayed necessary details and information, including design, production, and product quality.
• Examined past activities and experiences to create strategic plans and strategies for upcoming client initiatives.
• Developed estimates, creative briefs, and relevant reports in collaboration with corporate production teams to ensure that all project components were implemented and timely invoiced.
• Administered financial plans throughout projects to ensure audit responsibility to internal departments and clients.

Oversees the full sales cycle with existing and new clients, identifying opportunities to educate and provide value while meeting company sales objectives.

• Built customer relationships to increase same-customer sales by 50% year-over-year by offering and explaining the benefits of additional value-creating services.
• Educated enterprise-level clients on advanced software capabilities and features.
• Able to be familiar with company products at the expert level to be able to present and show clients new features without waiting on sales specialist availability.
• Consistently performed at the top 10% of sales staff and top 1% at generating cold-call leads.
• Increased revenue for software by 30% and increased sales for additional software education and training by 50%.

Responsible for client relations, employee engagement, community outreach, and ensuring financial and performance objectives are met.

• Increased client purchase orders by 20% by improving relations and customer experience.
• Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
• Piloted the performance management process to support Talent Development.
• Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

Developed and executed an organizational territory plan and used account planning, strategy, and NetSuite to monitor sales.

• Drafted customer contact reports, production schedules, and project estimates to deliver fast RFP replies.
• Kept precise records for the inventory and financial notes.
• Crafted proposals incorporated every aspect of the solution offered, presented value propositions, ROI analyses, and negotiated prices and contractual terms.
• Created, communicated, and implemented key performance indicators and measuring tools to support the Customer Value Product delivery.
• Developed budget plans and campaign strategies to boost performance and surpass customers' KPIs.
• Analyzed industry dynamics and interacted with customers to communicate the benefits of the products.

Fostered links with over 30 clients from a variety of sectors, including the automotive, technological, food service, and entertainment industries.

• Used CRM software to analyze sales data and performance.
• Worked with sales teams to comprehend client goals, plans, and objectives.
• Identified the underlying reasons for consumer complaints by collaborating with the marketing team and analytics.
• Adopted structured strategies to integrate current clients into the agency's policies and procedures while collaborating with insurance companies.
• Reduced and monitored business expenses by reviewing monthly financial reports and making the required corrections.
• Deployed client-centered solutions and identified new selling strategies to increase sales volume.

Interacted with customers to make sure all their needs recognized and met.

• Fostered excellent client relationships to keep current clients and earned new customers.
• Resolved objections and maintained a record of all procedures related to the client's requirements.
• Served as a client's ambassador within a business to meet their needs and enhance the customer experience.
• Gathered and examined consumer behavior information to comprehend shifting requirements.
• Found possibilities to expand business with current customers.
• Cooperated with marketing and customer support to deliver solutions to create a positive experience for customers.