Account manager
Resume examples

Supported the company's new start-up office and assisted with the consumer experience, product activation, retail environment, and production and development of face-to-face marketing strategies and programs.

• Managed regular client communication proactively and relayed necessary details and information, including design, production, and product quality.
• Examined past activities and experiences to create strategic plans and strategies for upcoming client initiatives.
• Developed estimates, creative briefs, and relevant reports in collaboration with corporate production teams to ensure that all project components were implemented and timely invoiced.
• Administered financial plans throughout projects to ensure audit responsibility to internal departments and clients.

Managed major accounting transactions, including payable and receivable reconciliations and quarterly and annual closings. Collected monthly statement data and investigated variances and trends. Outlined new revenue-generating pipelines while maintaining strong networks with professional organizations.

• Generated $3.5M in annual revenue by partnering with senior executives to develop new product strategies for large financial institutions.
• Oversaw the preparation of tax return documents and evaluated audit financial transactions.
• Increased yearly sales by 18% by meeting annual quotas, developing new accounts through outside and inside sales, and finding new solutions to achieve revenue retention.
• Assembled data for quarterly and annual tax filings, and estimated payments, and ensured management complied with filing requirements and regulations throughout the process.
• Responded to financial inquiries by summarizing and interpreting data, applying financial principles, and developing recommendations.

Oversees the full sales cycle with existing and new clients, identifying opportunities to educate and provide value while meeting company sales objectives.

• Built customer relationships to increase same-customer sales by 50% year-over-year by offering and explaining the benefits of additional value-creating services.
• Educated enterprise-level clients on advanced software capabilities and features.
• Able to be familiar with company products at the expert level to be able to present and show clients new features without waiting on sales specialist availability.
• Consistently performed at the top 10% of sales staff and top 1% at generating cold-call leads.
• Increased revenue for software by 30% and increased sales for additional software education and training by 50%.

Answer customer questions and resolve problems with members’ accounts in a timely manner, earning majority positive (94%) customer feedback. Develop new business by providing product demonstrations and take note of requested features for future offerings.

• Mastered product knowledge to upsell compelling product offerings and earn additional revenue from 50% of clients.
• Developed long-term relationships with customers, educating and problem-solving for them, increasing customer retention by 40%.
• Consistently place in the top 10% of sales each month.
• Proven track record delivering strong and consistent sales growth while consistently exceeding revenue targets.