Account manager
Resume examples

Compiled and presented campaign reporting to evaluate consumer return on investment and identified the potential for improvement.

• Kept track of accounts and ensured affordable and appropriate services for the clients.
• Responded to customer inquiries, feedback, and demands.
• Met squad daily to discuss progress and identify new opportunities to enhance operations.
• Generated progress reports and gave them to customers and higher-ups in the company.
• Determined opportunities for cross-selling, upselling, and renewals and maintained regular contact with the sales team.
• Maintained accurate customer records and kept track of any contract modifications and renewals.
• Nurtured and strengthened client relationships to establish long-lasting collaborations.

Responsible for client relations, employee engagement, community outreach, and ensuring financial and performance objectives are met.

• Increased client purchase orders by 20% by improving relations and customer experience.
• Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
• Piloted the performance management process to support Talent Development.
• Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.