Operations manager
Resume examples

Observed, assessed, and worked with teams from different departments to improve the efficiency of the administration and learning centers’ daily operations.

• Enhanced the organization's operational systems, procedures, and guidelines to support its vision.
• Improved organizational planning, business processes, information management, and utilization of information flow.
• Played an important role in long-term planning, particularly initiatives geared towards operational excellence.
• Acted as consumers' first contact point for software, helped with technical inquiries and troubleshooting.
• Managed and enhanced each support service's efficacy and efficiency through collaboration and communication between the support and marketing departments.
• Provided customer assistance, including the creation of systems for support automation.

Owned the communication, future strategies, and team development with the senior leadership and stakeholders. Strengthened regulatory compliance and analyzed business performance against competitor and industry trends.

• Established robust operational monitoring and management framework, fostering continued improvements that optimized the overall efficiency.
• Leveraged customer feedback in gauging progress against KPIs, developing and implementing new policies and procedures that guaranteed high standards of customer service.
• Routinely met with departmental heads to discuss operational issues, providing room for knowledge sharing on process improvement strategies.