Operations manager
Resume examples

Review and restructure business processes to increase productivity and efficiency. Focus on deliverables and timelines while reducing budgetary expenses.

• Ensured project completion with more than 90% on-time delivery metrics.
• Reviewed scope of work, requirements, and project timelines to ensure that all requirements were being met.
• Spearheaded employee development training which increased efficiency of high-performing employees by 50%.
• Identified and analyzed project plans for any potential risks, and developed risk mitigation plans.

Plan and maintain work schedules while updating internal procedures and policies for maximum efficiency. Perform accounts receivable, billing, and payroll duties.

• Tracked project status and follow up to ensure on time delivery for pending orders from vendors and contractors
• Oversaw project managers and provide detailed analysis of current projects in weekly, monthly, and quarterly reports to senior management
• Implemented and maintain policies and procedures to aid in meeting and exceeding monthly and annual goals.
• Developed organizational communication tools to facilitate fast and accurate information flow.

Motivate, support, and lead a large team in a time-constrained, demanding workplace. Problem-solving and career advancement plans for all direct reports.

• Kept in regular contact with the top operations, employees, and suppliers to achieve smooth operations.
• Created, executed, and maintained excellent quality control procedures.
• Enhanced and maintained the organization's internal capability by increasing the efficiency of current methodologies and strategies.
• Worked diligently toward operational and strategic goals.
• Maintained operational processes timely and within the allocated budget.
• Kept an eye on workforce planning and hired new workers when required.
• Maintained compliance with requirements by coordinating closely with the safety and legal department.

Managed data gathering for updating operational to achieve productivity targets, reduce unit cost, reduce on failures, and deliver top-notch customer service.

• Collaborated with cross-functional teams to enhance the functionality of systems and tools.
• Promoted compliance with regulations by coordinating closely with the legal and safety authorities.
• Conducted budget evaluations and informed upper management of budget plans.
• Enhanced operational management procedures, methods, and standards.
• Purchased supplies, made inventory plans, and monitored warehouse effectiveness.
• Defined operational and strategic goals.
• Analyzed financial information and used it to increase profitability.
• Executed quality checks and monitored operational KPIs.
• Recruited, instructed, and supervised employees to achieve company goals.

Identified trends, added to operation information and recommendations to strategic formulation and feedback, completed investigation, accomplished action plans, resolved problems, and implemented production, productivity, and customer-service standards.

• Monitored, planned, evaluated, and appraised job contributions while communicating job expectations.
• Planned and evaluated remuneration actions and upheld rules and regulations.
• Forecasted demands, created an annual budget, planned expenses, examined deviations, and took remedial action.
• Implemented improvements through analyzing and improving organizational processes, employee needs, space requirements, and equipment arrangement.
• Maintained a healthy and safe work environment by defining, implementing, and executing procedures and standards, and adhering to legal requirements.

Observed, assessed, and worked with teams from different departments to improve the efficiency of the administration and learning centers’ daily operations.

• Enhanced the organization's operational systems, procedures, and guidelines to support its vision.
• Improved organizational planning, business processes, information management, and utilization of information flow.
• Played an important role in long-term planning, particularly initiatives geared towards operational excellence.
• Acted as consumers' first contact point for software, helped with technical inquiries and troubleshooting.
• Managed and enhanced each support service's efficacy and efficiency through collaboration and communication between the support and marketing departments.
• Provided customer assistance, including the creation of systems for support automation.

Manage multiple teams and projects to ensure on-time delivery and employee efficiency. Identify risks and implement aggressive risk management strategies. Oversee all aspects of production, including planning, purchasing, inventory, and shipping.

• Established and maintained an effective supply chain for a multimillion-dollar production line.
• Negotiated with vendors for discounts on bulk and repeat purchases, saving over $600,000 a year in raw materials cost.
• Work closely with managers to identify potential conflict areas and assisted in creating 200 individual employee development plans.
• Addressed day-to-day logistics issues including shipping, receiving, and assembly, increasing weekly production by 33%.
• Directed the purchase of upgraded equipment, resulting in a 50% manufacturing increase.