Supervisor
Resume examples

Monitor procedures and standards to efficiently produce and maintain high quality products and services. Supervise, train, and coach all production associates, interview new candidates, and extend job offers.

• Achieved customer satisfaction scores over 95% while maintaining company target objectives for cost, quality, and safety.
• Maintained records of all phases of production, including safety and labor-related issues.
• Responsible for day-to-day manufacturing operations, including managing schedules and dealing with absenteeism.
• Evaluated employee performance and developed employee improvement plans, increasing employee efficiency by 15%.

Oversaw warehouse operations and staff performance at high-volume, mid-sized logistics companies. Advised clients on process improvements utilizing updated budgeting and cost-saving data. Managed shipments deliveries and resolved issues related to faulty merchandise and damaged returns.

• Directed the daily workflow of plant operations crews, ensuring a safe work environment for all team members and collaborating with the engineering staff to resolve production issues.
• Maintained closed communication with the shipping clerk and logistics team to confirm on-time delivery of all shipments. Verified that each shift was fully staffed and that all machine lines were in operation to ensure high product quality for each custom order.
• Interviewed seasonal employees for temporary hire and supervised over 50 direct reports, focusing on claim processing, customer service, and OHSA compliance within the warehouse.
• Reduced overtime by 15% and accelerated returns processing time by 42% by introducing new training initiatives to improve the productivity of the customer service desk as well as refreshing staff schedules based on service needs.
• Trained 35 associates on customer service best practices and how to take the lead in teamwork, efficiency, and accuracy.