General manager
Resume examples

Coordinate the work of employees to deliver the highest standards and productivity possible, consistently maintaining customer satisfaction, and ensuring a clean and safe work environment. Deliver timely operational reports and collaborate with employees to identify areas that need improvement.

• Demonstrated strong interpersonal skills by reducing workplace conflict by 75% in the first year.
• Reduced waste by 20% by implementing new procedures and policies, and effectively presented these ideas at the corporate level, which have since become permanent company policy.
• Mentored and supervised employees as needed, providing evaluations and counseling as needed.
• Fostered a healthy company culture, reducing turnover by 25%.
• Build brand awareness in the community by engaging with top-spending customers and organizing large events.

Managed the day-to-day operations, conceptualizing and executing impactful strategies for business growth and performance improvement. Developed KPIs for key functions and directly supervised departmental heads and managers.

• Fostered a 40% business growth through strategic decision-making on key investments and the establishment of targeted goals and objectives.
• Amplified customer satisfaction by 30% through the continuous improvement in customer service and offerings.
• Optimized staff output by onboarding high-performing talent and establishing individualized and team training and mentorship programs.

Manage daily operations and a team of employees at a retail location. Ensure compliance with company safety and quality standards, and maintain target objectives for sales and community engagement.

• Managed all aspects of day-to-day operations including budget creation, service initiatives, employee metrics, and payroll.
• Monitored and developed team member performance, provided supervision when needed, and reduced turnover by 15%.
• Interviewed and recruited 10 additional team members over 1 year.
• Identified operational performance, productivity, and efficiency gaps and increased employee efficiency by 30% over 1 year.