General manager
Resume examples

Coordinate the work of employees to deliver the highest standards and productivity possible, consistently maintaining customer satisfaction, and ensuring a clean and safe work environment. Deliver timely operational reports and collaborate with employees to identify areas that need improvement.

• Demonstrated strong interpersonal skills by reducing workplace conflict by 75% in the first year.
• Reduced waste by 20% by implementing new procedures and policies, and effectively presented these ideas at the corporate level, which have since become permanent company policy.
• Mentored and supervised employees as needed, providing evaluations and counseling as needed.
• Fostered a healthy company culture, reducing turnover by 25%.
• Build brand awareness in the community by engaging with top-spending customers and organizing large events.

Managed the day-to-day operations, conceptualizing and executing impactful strategies for business growth and performance improvement. Developed KPIs for key functions and directly supervised departmental heads and managers.

• Fostered a 40% business growth through strategic decision-making on key investments and the establishment of targeted goals and objectives.
• Amplified customer satisfaction by 30% through the continuous improvement in customer service and offerings.
• Optimized staff output by onboarding high-performing talent and establishing individualized and team training and mentorship programs.

Directed key turnaround initiatives in employee performance, customer service, operations, as well as profitability and cost containment. Established robust frameworks for staff training and development and continuous process improvement.

• Drove a benchmark sales turnaround that saw an improvement from $20 million in sales against a target of $35 million to $50 million within a year.
• Reworked the go-to-market strategy, growing the market share from 30% to over 55% within three years, which was previously considered a mirage.
• Grew the strategic management team from 4 to 9, facilitating the development of game-changing strategies that slashed costs and improved profitability by 30% and 42%, respectively.