Chief Operating Officer (COO)
Resume examples

Manage employees on a global scale and deliver the financial budget and driving business initiatives to the senior leadership team. Blend big picture and operational leadership to improve all aspects of performance metrics for business success.

• Experience running a business with over $1 billion in assets and operation costs.
• Utilize workforce analytics to establish clear goals and measures of success.
• Monitor community key performance indicators including service delivery and maintenance benchmarks.
• Solicit feedback from employees to identify potential problems and improvements.
• Realized an issue with high employee turnover, and partnered with HR to reduce turnover by 30%.
• Provided executives weekly project status updates, identifying potential issues and increasing productivity by 25%.

Oversaw the operations of a large retail chain. Created innovative techniques to increase productivity of store operations and generate income.

• Organized to-do lists for department managers to follow.
• Designated roles and responsibilities to various staff members and ensured that tasks be completed on time.
• Mapped out strategies to drive sales growth and bring in profits.
• Implemented new technologies for staff members to use.
• Trained and mentored department managers and instructed managers on the training process for their subordinates.
• Interviewed potential employees and carried out hirings and firings.
• Attended conventions and worked in tandem with Chief Executive Officer (CEO) to represent company.