Restaurant service
Resume examples

Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Learns regular customer needs and fills in for bartenders and scheduling lead. Mentored new servers and brought solutions to improve service efficiency and speed.

• Brought $7k in additional monthly revenue by working new open shift hours after expanding overall business hours.
• Created new server guide to specialty menu items that increased server awareness and improved table service speed.

Deliver exceptions service quality as senior staff member with oversight of scheduling, inventory management and tracking, and training of new servers. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Manages front-of-house operations in absence of restaurant manager as senior trusted staff member.

• Upsold $7k in high-end wine sales and by adding table-side uncorking to standard service provision for all wait staff.
• Earned customer vote for Best Wait Staff in business, 2017.

Played an integral role in providing support to a kitchen staff of 10, assumed a variety of assigned duties and responsibilities, sanitized and maintained food preparation and storage area before and after shifts, inspected kitchen counters, cabinets, and appliances, and provided daily reports to shift managers.

• Washed and cleaned a variety of dishware, including plates, pots, glasses, utensils, and other cooking equipment.
• Cleaned and set up the washing, cooking, and preparing stations, ensuring they were organized according to the restaurant's guidelines and standards.
• Ensured all dishware, utensils, and cooking equipment were washed, sanitized, and put back in proper storage areas upon closing.
• Bagged and moved kitchen trash to dumpster and recycling areas, washed trash containers, and replaced bags.
• Performed a variety of other duties and assumed other responsibilities as assigned by the kitchen management staff.

Brings order to the chaos of busy restaurant environment with active bussing services and front- and back-of-house operations assistance. Clean and prep dining tables for new customers and assist waitstaff with bringing out orders to tables on busy nights.

• Cleaned and prepped tables with greater efficiency by implementing a busser cart with all needed equipment to prep tables in record time without traveling back and forth from kitchens to restock supplies.

Brings excellent customer service to local patrons by meeting standards for service delivery. Offers friendly and approachable attitude to encourage positive experiences. Volunteers to assist other staff and kitchen team with food prep and cleaning or work surface maintenance whenever possible.

• Generated repeat customers that brought consistent $800 per month in additional bill totals.
• Co-created a table turn-over and sanitation process that reduced wait times for new customers by up to 10 minutes.

Delivered multiple orders simultaneously and interacted directly with guests, taking additional orders when needed. Provided support to bartender staff by serving cocktails, soft beverages, and desserts timely. Worked under pressure and adapted to flexible hours during high season.

• Welcomed guests, took food orders, and served complimentary water and tea to customers.
• Received incoming phone calls for booking inquiries and delivery orders and to-go orders.
• Stocked silverware, napkins, plates, and other dining supplies. Scored 90% for side work performance in yearly reviews.
• Helped supervisors with refilling supplies and cleaning the stocking room.
• Reset tables quickly after each customer by cleaning the counter, restocking silverware, refilling condiments, and setting up new plates.

Maintained a clean kitchen area at a casual dining, high-traffic restaurant, cleaned and sanitized soiled dishes, kept areas organized and free of clutter, and assisted with food preparation as requested. Organized food and equipment storage areas and helped arrange deliveries.

• Washed kitchenware per established procedures, assisted the kitchen staff set-up the food station, and prepared ingredients.
• Cleaned and sanitized indoor and outdoor dining areas, bathrooms, and storage rooms to ensure a pleasant and safe environment for customers and colleagues.
• Sanitized and restocked cook, line, and server areas with appropriate kitchenware and cooking equipment.
• Inspected facilities and equipment and reported all problems and issues to the crew manager or immediate supervisor.
• Assisted with daily deliveries by checking packages, arranging boxes in the storage room, and stocked items in their appropriate stations.

Provided excellent customer service tailored to meet individual customer needs and received 100% positive feedback scores in customer surveys over 6-month period. Leveraged interpersonal and relationship building skills to ensure positive experiences.

• Greeted every customer warmly as they entered the dining room area.
• Made sure to conduct frequent check-ins on tables throughout their dining experience.
• Provided prompt drink refills and dessert recommendations.
• Made an effort to chat with every table and initiate engaging repertoire.

Assisted customers with menu selection, answering questions on ingredients, meal preparation methods, and allergy safety. Approached guest tables frequently to ensure a satisfying dining experience and to assist with any issues. Tracked supply availability and collect payments with receipts.

• Greeted and assisted customers in a 150-guest dining room event.
• Memorized 20+ specials and described dishes to guests to ensure satisfaction with selections.
• Advised customers on menu specials and meal ingredients, recommending specific menu items based on their dietary and allergy needs.
• Recorded orders for food and beverages and entered all information into the cash register system for receipt issuance and transmittal to the kitchen.
• Recommended specialty drinks, served customers a wide selection of wines, and kept the dining space clean by removing empty plates and glassware.