Fast food
Resume examples

Oversaw accurate preparation and service process for popular fast-casual food chain. Delivered support to all staff members and took on additional responsibility where required to see customers satisfied. Handled issues and escalations with proper communication under stressful circumstances.

• Dropped customer complaints from 5 to 1 per month by using appropriate de-escalation techniques.
• Implemented schedule display chart for staff that decreased missed shifts by 50%.
• Created a system for back-end workers to track low inventory items before they ran out.

Oversaw customer service and food preparation for high-volume fast-casual food chain. Led rapid, accurate service delivery as part of small, efficiency-focused teams. Generated ideas to improve processes and customer experience as well as encourage teams to perform to higher standards.

• Raised overall Google rating from 3.5 to 4.2 stars by soliciting reviews from satisfied customers.
• Introduced scheduling app to the manager which streamlined staff scheduling and leave requests.
• Improved vendor deliveries by volunteering to unload trucks, creating less interruption of services.

Supervises food service delivery for up to 7 rotating team members. Hired, trains, and schedules new employees on quality standards and customer service provision. Promotes team environment by leading daily and weekly team meetings. Processes HR, operations, and accounts Payable and Receivable (A/P and A/R).

• Increased individual employee performance ratings by 50% after hosting training and one on one mentoring sessions.
• Brought down sanitary product costs by locating a local vendor with 20% price reduction.

Drives rapid, accurate delivery processes for high-volume restaurant chain. Assists kitchen and prep staff to proactively solve time management issues. Takes customer orders when possible to alleviate strain on other staff members. Communicates with customers to create great service environment.

• Brought down prep time from 10 minutes to 5 minutes by pre-loading ingredients for common orders.
• Developed a cross-check system between staff members that ensured order accuracy and eliminated order re-dos.

Delivers end-to-end customer service from order to doorstep delivery. Aids kitchen prep staff and fills in during staff shortages. Offers positive attitude and flexibility to ensure smooth operations and motivate team members.

• Brought down overall delivery time from 20 to 15 minutes by implementing car inspection system that ensured tanks were full and drivers were prepared to go at all times.
• Created workflow checklist that improved accuracy of and prep time for orders.

Assisted customers at the indoor counter and driver through stations, worked cashiers, checked orders, and relayed orders to cooks. Worked kitchen areas to prepare meals, stock ingredients, and package materials.

• Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
• Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
• Cooked full line of menu items and specialty items, ensuring health and safety standards were met and reporting potential hazards or violations to the crew chief.
• Cleaned assigned work areas, dining tables, and serving counters meeting establish quality standards.
• Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience.

Monitored designated day-to-day operations by the store manager, and organized and delegated duties for staff to align with company initiatives. Provided reports of work situations and responsibilities to scheduled shift staff and communicated information to incoming shift personnel as necessary.

• Worked multi-hour cash register and drive-thru shifts, addressing customers’ unique needs, and ensuring food and drink orders were taken accurately.
• Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
• Kept flexibility and attitude that enabled responsibilities and parameters to fit in areas not previously described in this role.
• Hired, trained, and mentored new employees to take orders, work registers, take inventory, and direct customer complaints to crew chiefs as appropriate.
• Maintained paperwork and communicated with the store manager and district managers to discuss local strategies.