Delivers end-to-end customer service from order to doorstep delivery. Aids kitchen prep staff and fills in during staff shortages. Offers positive attitude and flexibility to ensure smooth operations and motivate team members.
Oversaw accurate preparation and service process for popular fast-casual food chain. Delivered support to all staff members and took on additional responsibility where required to see customers satisfied. Handled issues and escalations with proper communication under stressful circumstances.
Oversaw customer service and food preparation for high-volume fast-casual food chain. Led rapid, accurate service delivery as part of small, efficiency-focused teams. Generated ideas to improve processes and customer experience as well as encourage teams to perform to higher standards.
Drives rapid, accurate delivery processes for high-volume restaurant chain. Assists kitchen and prep staff to proactively solve time management issues. Takes customer orders when possible to alleviate strain on other staff members. Communicates with customers to create great service environment.
Supervises food service delivery for up to 7 rotating team members. Hired, trains, and schedules new employees on quality standards and customer service provision. Promotes team environment by leading daily and weekly team meetings. Processes HR, operations, and accounts Payable and Receivable (A/P and A/R).