Fast food
Resume examples

Oversaw accurate preparation and service process for popular fast-casual food chain. Delivered support to all staff members and took on additional responsibility where required to see customers satisfied. Handled issues and escalations with proper communication under stressful circumstances.

• Dropped customer complaints from 5 to 1 per month by using appropriate de-escalation techniques.
• Implemented schedule display chart for staff that decreased missed shifts by 50%.
• Created a system for back-end workers to track low inventory items before they ran out.

Ensured the freshness of ingredients and food before and after food preparation. Double-checked all orders to assure customer special requests were met before delivering meals to guests. Worked a variety of shifts throughout the day, including breakfast, lunch, dinner, overnight, and holidays.

• Greeted and served guests while maintaining a cheerful and helpful attitude explaining menu items and assisting with meal preparation.
• Utilized electronic system and point of sale register to accurately take orders and calculate the amount of the bill.
• Reconciled cash register before and after each shift to ensure accuracy and immediately reported irregularities to shift supervisor.
• Ensured that all customers received high-quality products promptly and at ideal temperatures according to the restaurant’s standards.
• Worked all front and back-end stations productively and accurately, ensuring spaces were cleaned and adequately stocked for guests and coworkers.

Supervises food service delivery for up to 7 rotating team members. Hired, trains, and schedules new employees on quality standards and customer service provision. Promotes team environment by leading daily and weekly team meetings. Processes HR, operations, and accounts Payable and Receivable (A/P and A/R).

• Increased individual employee performance ratings by 50% after hosting training and one on one mentoring sessions.
• Brought down sanitary product costs by locating a local vendor with 20% price reduction.

Drives rapid, accurate delivery processes for high-volume restaurant chain. Assists kitchen and prep staff to proactively solve time management issues. Takes customer orders when possible to alleviate strain on other staff members. Communicates with customers to create great service environment.

• Brought down prep time from 10 minutes to 5 minutes by pre-loading ingredients for common orders.
• Developed a cross-check system between staff members that ensured order accuracy and eliminated order re-dos.

Delivers end-to-end customer service from order to doorstep delivery. Aids kitchen prep staff and fills in during staff shortages. Offers positive attitude and flexibility to ensure smooth operations and motivate team members.

• Brought down overall delivery time from 20 to 15 minutes by implementing car inspection system that ensured tanks were full and drivers were prepared to go at all times.
• Created workflow checklist that improved accuracy of and prep time for orders.

Monitored designated day-to-day operations by the store manager, and organized and delegated duties for staff to align with company initiatives. Provided reports of work situations and responsibilities to scheduled shift staff and communicated information to incoming shift personnel as necessary.

• Worked multi-hour cash register and drive-thru shifts, addressing customers’ unique needs, and ensuring food and drink orders were taken accurately.
• Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
• Kept flexibility and attitude that enabled responsibilities and parameters to fit in areas not previously described in this role.
• Hired, trained, and mentored new employees to take orders, work registers, take inventory, and direct customer complaints to crew chiefs as appropriate.
• Maintained paperwork and communicated with the store manager and district managers to discuss local strategies.

Oversaw customer service and food preparation for high-volume fast-casual food chain. Led rapid, accurate service delivery as part of small, efficiency-focused teams. Generated ideas to improve processes and customer experience as well as encourage teams to perform to higher standards.

• Raised overall Google rating from 3.5 to 4.2 stars by soliciting reviews from satisfied customers.
• Introduced scheduling app to the manager which streamlined staff scheduling and leave requests.
• Improved vendor deliveries by volunteering to unload trucks, creating less interruption of services.

Managed the front and back teams who implemented and oversaw local marketing efforts according to company standards and processes. Drove top-line sales, business functions, brand direction, and customer satisfaction while ensuring smooth daily operations of the restaurant.

• Ensured all assistant managers and team members adhered to the restaurant’s established policies and procedures.
• Continued to maintain and build sales over 2 years and exceeded the restaurant’s goals by an average of 15% per quarter.
• Managed the restaurant’s operational budget and reported financial expectations to the ownership group, ensuring appropriate corrective actions were taken as needed.
• Conducted regular walk-throughs to check all aspects of the restaurant’s operation, identify problems, and take corrective actions.
• Supported efforts to maximize sales and profits and minimize controllable costs by meeting with the store owner and regional manager.

Delivered pizzas, side orders, and a variety of other food items to customers and businesses in assigned territories. Maintained an energetic and positive attitude throughout the delivery process. Helped develop a loyal client base by demonstrating excellent customer service and promoting our brand.

• Demonstrated accurate and effective cash handling, electronic payment, cash drops, and reconciliation skills.
• Delivered door hangers and leaflets throughout the neighborhood as assigned to promote the restaurant and weekly specials.
• Maintained the brand image by arriving at the restaurant and upholding a clean uniform and personal appearance during each shift.
• Kept a keen sense of direction as demonstrated with map reading and navigation skills to deliver food and drink orders on time.
• Exhibited a friendly demeanor at all times (in-store and when making deliveries) by greeting customers and answering questions.