Restaurant manager
Resume examples

Oversaw delivery of exceptional dining experience to earn local business. Maintained low costs and turnover to generate greatest profit margins. Developed and executed daily management procedures including opening, closing, and cash handling. Analyzed customer consumer data and produced reports or evaluations supporting data-driven recommendations for improvement.

• Used winning attitude and creative promotion development to meet or exceeded sales goals monthly.
• Reduced waste 20% through expert application of forecasting and trend analysis.

Created high-quality customer-centric service environment through staff development, customer engagement plans, and proactive expenditure reductions such as waste, spoilage, or turnover. Managed inventories, storage conditions, and sales improvement planning. Directed all business operations and financial reporting in compliance with legal regulations and safety standards.

• Reduced variable costs 4% by controlling excess waste and overtime expenditures.
• Exceeded monthly goals 8% consistently by training staff in customer relationship development, upselling techniques, and featuring food specials throughout the week.

Boosted positive customer feedback scores by 25% over 6-month timeframe by integrating customer-oriented operations. Worked to cultivate supportive, collaborative, and helpful workplace environment.

• Monitored customer interactions while overseeing daily food service operations.
• Surveyed dining area several times each day to interact with customers and ensure positive experiences.
• Cultivated relationships with repeat and regular customers, making the effort to communicate with them whenever they visited.
• Trained staff to prioritize customer engagement and positive, memorable experiences with every order.

Onboarded 4 new food waiters and service professionals to reduce stress on existing staff, bolster morale, and improve overall efficiency. Directed all aspects of employee integration, from interview to training programs.

• Assessed current daily operations to identify employee stress points and opportunities for improvement.
• Met with staff during one-on-one meetings to discuss possible solutions and ways to improve overall team efficiency.
• Launched hiring events and generated online postings to attract new talent.
• Conducted interviews and selected top prospects for introduction onto team.
• Outlined and facilitated onboarding, training, mentorship, and performance evaluation initiatives.

Delivered improved sales forecasts and profitability goals year-over-year (YoY) over 2-year timeframe. Leveraged research and analytical skills to formulate financial strategies.

• Analyzed past financial performances.
• Outlined ambitious short and long-term goals to promote stable profitability.
• Maintained up-to-date knowledge on competitor actions and successes.
• Remained updated on current trends and drove excitement during limited promotional runs and events.

Piloted cross-functional teams to exceed yearly sales goals by 20%+ for 3 different restaurant locations over 10-year period. Developed and implemented uniquely tailored leadership strategies for each establishment.

• Developed and adhered to personal plan of action for each new leadership endeavor.
• Met with all employees upon arrival at restaurants to form positive relationships and better understand daily operations.
• Researched and tracked customer engagement, sales revenue, and product rollouts to formulate tailored strategies.
• Championed process improvement while leading food service teams.

Optimized operations and staff development for busy local family-owned restaurant. Oversaw local and federal regulation compliance of financial reporting, business operations, and safety adherence. Recruited talented staff and crew members and trained reliable, motivated teams. Supervised maintenance and cleanliness of restaurant facility and equipment.

• Improved mid-week revenues 20% by partnering with local organizations for fundraising nights.
• Established online presence through Google business and social media, generating 30% more customers daily after one month of social media plan execution.