Provided administrative support to key executives of HR, compliance, accounting, and finance department within a busy office. Planned client meetings, made travel arrangements, accurately prepared, and maintained files and records in the company database, submitted monthly expense reports, and managed day-to-day data entry and Word processing. Managed company’s websites and direct mail program. Significantly improved efficiency, cost-effectiveness, and productivity by establishing standard workflows.
Maintained calendars and schedules of senior executives overseeing travel arrangements while preparing travel documents and compiling all travel expenses. Collaborated with the team to implement operational improvement initiatives and executing best practices to optimize workflow.
Performed routine administrative and clerical duties including answering the telephone on multiple lines, prepare correspondence, form narratives, travel vouchers, meeting notes, and performance evaluations to support the Child Protective Services Investigations unit.
Managed multi-functional role as an Office Manager and Secretary to the SVP. Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed. Executed event planning and management including program timelines, budgets, logistics, invitations, registration, and communication with internal and external partners.
Managed scheduling surgeries for 5 doctors while obtaining surgery authorization from individual insurances. Processed and verified Insurance benefits, eligibility, and disability insurance claims. Directed and trained 15 Office Managers ensuring patients and their families are greeted well at the front office while avoiding wait times.
Oversaw all front office, secretarial and administrative tasks in a busy Attorney’s office. Drafted legal documents including pleadings, motions, dispositions, subpoenas, and correspondence for a legal proceeding.
Managed calendars and schedules for attorneys and paralegals while maintaining strict confidentiality. Researched and obtained a variety of information/documents requested by attorneys.
Supported team members in the successful completion of several projects on time through researching, scheduling, and coordinating appointments, as well as proactively monitoring the client’s calendars to identify potential conflicts ensuring the team is maximizing the client’s time.