Office manager
Resume examples

Oversaw all administrative tasks while implementing new policies and procedures for running day-to-day operations smoothly. Processed and submitted executive expense reports, coordinated space, performed office organization tasks and maintained paper and electronic files.

• Supported multiple offices, supervisors, and clerical staff in processing purchase orders, invoices weekly, process, and investigate claims.
• Updated and tracked documentation required to complete and submit jobs for billing.
• Worked with Contract Manager for project set-up and initial Oracle WOM unit rate schedules for primary and subcontractors.
• Ensured project unit revenue is recognized weekly for all projects while entering revenue details accurately.
• Reviewed the weekly Accounts Receivables report for customer invoice payment and collection.
• Provided executive-level administrative support by conducting research, handling information requests, review/track/analyze budgets and maintain records and databases essential to project management.

Oversaw shipping activities and tracked all purchases, confirmed the accuracy of deliveries, approved payment and audits records to ensure compliance with established guidelines. Processed orders, invoices, and internal chargebacks for product delivery.

• Hired and supervised 5 administrative staff, and trained new hires on company policies and procedures.
• Reduced cost of supplies by 20% through selecting and negotiating best pricing with vendors.
• Coordinated schedules and workflows, and established strong relationships with customers, suppliers, and manufacturers.
• Managed spreadsheets, organized meetings, created forms/surveys, slide decks, sorted and distributed incoming mails.
• Administered all governmental compliance reporting required by the contract such as certified payrolls, diverse business participants, and project labor statistics for hiring goals.

Administered routine office and administration duties including answering high volume calls, invoices, billing, communication system, space utilization, and mail services. Verified medical malpractice insurance for new hires and maintained employee files with strict confidence.

• Managed biweekly payrolls and time tracking for all the employees.
• Reviewed patient charts for accuracy before billing for compliance with company policies, federal, state, and local regulations.
• Educated and coached staff ensuring compliance with third-party payors and fiscal intermediary.
• Hired, trained, led, and performed performance evaluation for Records Coordinator to ensure quality and accuracy of medical records.
• Supported Director in audits and licensure reviews through maintaining policy and procedure books and personal records.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Verified medical malpractice insurance for new hires and documented employee records ensuring compliance with human resources and regulatory agencies
• Reconciled petty cash/expenses and processed Accounts Payables according to care center policies and procedures.

Engaging position requiring collaborations, prioritization and administration expertise to drive efficiency in support of a fast-paced organization.

• Liaised with operations manager to thoroughly evaluate daily operation, identify pain-points and develop strategic initiative to counteract them.
• Processed inventories, ledgers and employee benefits using ERP System Administrator.
• Led a team of administrators to provide coordinated administrative support to co-workers and ensure efficient office operations.
• Oversaw the organization of work schedules, special events and project prioritization to ensure the timely completion of projects.

Dynamic role encompassing workflow optimization, performance metric monitoring and staff management functions to support a fast-paced and detail-intensive office.

• Evaluated office operations to identify bottlenecks and develop corrective strategies to improve overall productivity and effectiveness of personnel and workflows.
• Designed comprehensive training programs to educate new hires and existing staff on the optimized operational standards and requirements.
• Worked in coordination with the head of the HR department to communicate corporate objectives and standards of practice across all departments within the organization.
• Oversaw all inventory management functions and delegated tasks to ensure seamless flow.