Office manager
Resume examples

Oversaw all administrative tasks while implementing new policies and procedures for running day-to-day operations smoothly. Processed and submitted executive expense reports, coordinated space, performed office organization tasks and maintained paper and electronic files.

• Supported multiple offices, supervisors, and clerical staff in processing purchase orders, invoices weekly, process, and investigate claims.
• Updated and tracked documentation required to complete and submit jobs for billing.
• Worked with Contract Manager for project set-up and initial Oracle WOM unit rate schedules for primary and subcontractors.
• Ensured project unit revenue is recognized weekly for all projects while entering revenue details accurately.
• Reviewed the weekly Accounts Receivables report for customer invoice payment and collection.
• Provided executive-level administrative support by conducting research, handling information requests, review/track/analyze budgets and maintain records and databases essential to project management.

Collaborative position requiring interpersonal skills and strong work ethic to work effectively with staff from all departments within the organization to foster defined objectives.

• Adhered to all regulatory requirements in the execution of daily duties.
• Collaborated with teams from other departments to provide comprehensive support and ensure the seamless flow of office functions.
• Prioritized internal and external correspondence, ensuring safe delivery to the required desk.
• Answered incoming phone calls to attend to the needs and inquiries of the caller.

Administered routine office and administration duties including answering high volume calls, invoices, billing, communication system, space utilization, and mail services. Verified medical malpractice insurance for new hires and maintained employee files with strict confidence.

• Managed biweekly payrolls and time tracking for all the employees.
• Reviewed patient charts for accuracy before billing for compliance with company policies, federal, state, and local regulations.
• Educated and coached staff ensuring compliance with third-party payors and fiscal intermediary.
• Hired, trained, led, and performed performance evaluation for Records Coordinator to ensure quality and accuracy of medical records.
• Supported Director in audits and licensure reviews through maintaining policy and procedure books and personal records.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Verified medical malpractice insurance for new hires and documented employee records ensuring compliance with human resources and regulatory agencies
• Reconciled petty cash/expenses and processed Accounts Payables according to care center policies and procedures.

Dynamic role encompassing workflow optimization, performance metric monitoring and staff management functions to support a fast-paced and detail-intensive office.

• Evaluated office operations to identify bottlenecks and develop corrective strategies to improve overall productivity and effectiveness of personnel and workflows.
• Designed comprehensive training programs to educate new hires and existing staff on the optimized operational standards and requirements.
• Worked in coordination with the head of the HR department to communicate corporate objectives and standards of practice across all departments within the organization.
• Oversaw all inventory management functions and delegated tasks to ensure seamless flow.

Diversified position requiring coordination with other internal departments to support and drive defined corporate goals.

• Coordinated office operations in a detail-intensive, customer-focused organization and managed a specialized team of office assistants.
• Optimized office efficiency by designing effective workflows and delegating tasks in accordance to the strengths of each member on the team.
• Optimized office operations and improved team performance by providing concentrated training and personalized feedback to improve on the weaknesses of each team member.
• Coordinated inter-departmental communications and collaborations to ensure a seamless flow of information and a vitalized workflow.

Multifaceted role encompassing strategic leadership on office administration workflows as well as cross-functional collaboration expertise in support of a fast-paced customer-oriented organization.

• Enhanced workflows and implemented process improvement initiatives to ensure a streamlined execution of daily objectives.
• Managed office’s interactions with customer to ensure an optimized experience to all patrons.
• Routinely evaluated processes to troubleshoot technical issues and drive efficiency.
• Designed comprehensive guidelines for efficiently handling escalated and complex issues.

Complex position requiring complete oversight of all office operational functions in support of a customer-centric organization.

• Redesigned team structures and implemented streamlined office procedures to increase productivity and promote efficiency.
• Supported digital transformation to streamline processes and optimize office efficiency while reducing error margins.
• Communicated organizational goals and updated operation policies to ensure compliance.
• Oversaw HR functions to include the recruitment, training and onboarding of office staffs.